Justin Hardy
St Louis,MO
Summary
Dedicated Customer Service professional with over 8 years of experience and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Service Specialist II
Edwards Jones
08.2023 - Current
- Assist financial advisors (FA) and branch office administrators (BOA) with resolving technical issues with the firm's financial tool, inputting data for client goals, and escalating any technical issues on behalf of the FA or BA.
Chat Specialist
Spectrum
07.2022 - 08.2023
- Assisted customers through chat with inquiries related to billing and technical repair (cable, home phone, and internet), as well as created and investigated escalation tickets to resolve customer issues.
Internet/Phone Repair Specialist
Spectrum
06.2019 - 07.2022
- Advised customers over the phone with technical issues related to internet and home phone service, answered questions related to billing, as well as created and investigated escalation tickets to resolve customer concerns.
Stocker/Receiver
Walmart
04.2018 - 06.2019
- Unloaded incoming shipments and stocked and organized the store shelves accordingly, as well as scanned any overstock items into the warehouse for storing. Assisted customers with any inquiries and locating items in the store.
Cashier/Stocker
Family Dollar
01.2018 - 04.2018
- Processed transactions and returns for customers, and assisted with locating items and answered any questions regarding merchandise. Supported team members by assisting with unloading any incoming freight, and stocking and organized stores shelves.
Customer Assistant
Walgreens
07.2016 - 10.2016
- Processed transactions and returns, as well as assisted customers with the photo lab, including printing pictures from customer devices and creating special orders such as, personalized picture frames and photo books. Relieved team members for breaks when required, as well as assisted with unloading incoming freight, stocked, and organized store shelves. Maintained restrooms and break rooms.
Bookseller/Cashier
Barnes & Noble
07.2015 - 07.2016
- Restocked shelves and kept store displays attractive and organized to drive sales. Assisted customers with locating books and other materials in store. Assisted with payment options for students and faculty, including processing returns. Built and organized promotion displays.
Cashier/Stocker
Dollart General
05.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Processed transactions and returns for customers, and assisted with locating items and answering any questions regarding merchandise.
Photographer
Photogenic, INC
03.2015 - 05.2015
- Digitally edited photos to enhance appearance. Took photos from different angles and perspectives to capture perfect images. Edited, toned, captioned, and uploaded photographs for publication.
Education
High School Diploma -
Metro-East Lutheran
Edwardsville05.2010
Skills
- Interpersonal Skills
- Adaptability and Flexibility
- Customer Relationship Management
- Task Prioritization
- Active Listening
- Empathy and Compassion
- Conflict Resolution
- Time Management
- Decision Making
- Multitasking Abilities
- Team Collaboration
- Attention to Detail
Timeline
Service Specialist II
Edwards Jones
08.2023 - Current
Chat Specialist
Spectrum
07.2022 - 08.2023
Internet/Phone Repair Specialist
Spectrum
06.2019 - 07.2022
Stocker/Receiver
Walmart
04.2018 - 06.2019
Cashier/Stocker
Family Dollar
01.2018 - 04.2018
Customer Assistant
Walgreens
07.2016 - 10.2016
Bookseller/Cashier
Barnes & Noble
07.2015 - 07.2016
Cashier/Stocker
Dollart General
05.2015 - 07.2016
Photographer
Photogenic, INC
03.2015 - 05.2015
High School Diploma -
Metro-East Lutheran