Ty'Quan Jackson
Baltimore,MD
Summary
A dedicated individual with vast knowledge and experience in the field of engineering, as well as experience with operating forklifts and different mechanical machines. Who currently is looking for a position in an organization where I can use my knowledge and abilities effectively to perform the Job duties,while being organized and a dependable candidate while managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet teal goals.
Overview
5
5
years of professional experience
Work History
Service Specialist II
Johns Hopkins Homecare Group
Baltimore, MD
12.2020 - Current
- Responsible for delivering and assembling Pharmaquip equipment to patients in a timely manner
- Teaching patients how to use hospital beds and oxygen supplies.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Fix and Run diagnostics on damaged medical equipment
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
Distribution Technician
Johns Hopkins Homecare Group
Baltimore, MD
07.2019 - 11.2020
- Responsible for pulling orders, preparing orders to ship, stocking inventory, and maintaining/staging warehouse in a clean and orderly fashion
- Clean and disinfect medical equipment.
- Optimized warehouse efficiency by implementing inventory management strategies and streamlining distribution processes.
- Minimized order processing time through close collaboration with logistics and supply chain teams.
- Ensured timely deliveries by coordinating with transportation providers and monitoring shipment schedules.
Education
Bachelor of Science - Mechanical Engineering
Community College of Baltimore County
Baltimore, MD03.2027
Bachelor of Science - Mechanical Engineering
Frostburg State University
Frostburg, MD05.2018
High School Diploma -
Baltimore City College
Baltimore, MD06.2017
Skills
- Teamwork skills
- Customer service skills
- Detail-oriented
- Written and oral communication skills
- Leadership
- Forklift operation
- Data Collection
- Client Retention Strategies
Timeline
Service Specialist II
Johns Hopkins Homecare Group
12.2020 - Current
Distribution Technician
Johns Hopkins Homecare Group
07.2019 - 11.2020
Bachelor of Science - Mechanical Engineering
Community College of Baltimore County
Bachelor of Science - Mechanical Engineering
Frostburg State University
High School Diploma -
Baltimore City College
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