Justin Hatfield
Hillsboro
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Cocktail Bartender
The Alley Neighborhood Bar and Grille
10.2022 - 05.2025
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Trained new staff on service protocols and company policies to ensure consistency.
- Streamlined order processing procedures, improving response times during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery and service accuracy.
- Maintained knowledge of menu items and promotions, assisting customers with recommendations.
- Developed rapport with regular patrons, fostering a welcoming atmosphere and loyalty.
Service Staff Manager
McDonald's Restaurant
10.2018 - 10.2022
- Led daily operations, ensuring efficient service delivery and compliance with health standards.
- Trained and mentored new staff on customer service protocols and food safety procedures.
- Implemented process improvements, enhancing workflow efficiency and reducing service wait times.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Collaborated with management on strategic planning initiatives to drive sales growth and customer satisfaction.
- Addressed customer complaints promptly and professionally, turning potential negative experiences into satisfied guests.
Sign Maker/Sign Installer
Chad Abbott Signs
01.2018 - 10.2018
- Developed custom signage solutions using vinyl cutting and digital printing techniques.
- Collaborated with clients to understand design requirements and project specifications.
- Implemented quality control measures to enhance precision in sign fabrication.
- Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
- Completed finish trimming, grommeting, and hemming on signage.
Education
Associate of Business Administration - Business Administration
Ohio University
Athens, Ohio, OHHigh School Diploma -
Hillsboro High School
Hillsboro, OH05-2019
Skills
- Customer service
- Active listening
- Data collection
- Data entry
- Customer relations
- Computer proficiency
- Problem Resolution
- Critical thinking
Food Service and Food Safety Course Graduate
As a McDonald's Manager I was required to travel to group food safety courses in Columbus, Ohio with fellow employees. During this time I furthered my teamwork skills and demonstrated my ability to learn new ideas quickly.
Timeline
Customer Service Representative/Cocktail Bartender
The Alley Neighborhood Bar and Grille
10.2022 - 05.2025
Service Staff Manager
McDonald's Restaurant
10.2018 - 10.2022
Sign Maker/Sign Installer
Chad Abbott Signs
01.2018 - 10.2018
Associate of Business Administration - Business Administration
Ohio University
High School Diploma -
Hillsboro High School