Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Justin High

Lynchburg,VA

Summary

Experienced multi-unit retail leader who puts people first and values providing a differentiated consumer experience. Recognized for working cross-functionally and building strong and engaged teams that consistently deliver on company objectives. Dependable and detail oriented with the ability to manage multiple priorities simultaneously and deliver strong financial outcomes. 2022 Regional Paragon Award winner and 2021 Divisional Shrink Award winner at CVS Health.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
Madison Heights, VA
01.2025 - Current
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Verified accuracy of patient information on prescription orders.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Managed medication inventory, including ordering and restocking medications as necessary.

District Leader

CVS Health
Midlothian, VA
09.2022 - 01.2024
  • Managed 20 CVS Pharmacy locations simultaneously.
  • Oversight of all Front Store and Pharmacy programs, initiatives, and day to day operations.
  • Complied with all federal and state requirements and laws governing retail stores and pharmacy operations.
  • Conducted regular performance reviews with direct reports to ensure goals were met or exceeded.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Identified opportunities for growth within the district by working closely with key stakeholders.
  • Created a strong team environment through effective communication and leadership skills.
  • Implemented successful business strategies to increase revenue and customer satisfaction.
  • Collaborated with senior management on projects related to new business development initiatives.
  • Analyzed data from various sources to identify trends in sales activity or customer feedback.
  • Monitored financial performance of the district and identified areas for improvement.
  • Provided guidance on complex business decisions related to budgeting, pricing strategies, inventory control and product selection.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Managed all aspects of district activities such as recruiting, training, coaching and motivating staff.
  • Initiated corrective action when necessary in response to customer complaints or other issues.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager, Rx. District Leader Emerging Leader

CVS Health
Lynchburg, VA
04.2018 - 09.2022
  • Trained and mentored associates to teach daily tasks and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recruited, trained and supervised new employees.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated and maintained store signage and displays.

Shift Supervisor/ Pharmacy Technician

CVS Health
Lynchburg, VA
01.2016 - 04.2018
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Performed all duties of a shift supervisor and participated in day to day store operations.
  • Performed all duties as a pharmacy technician including; production, triage, solving customer and insurance issues.

Unit Director

Bojangles'
Rustburg, VA
06.2010 - 12.2015
  • Maintained records of employee attendance, leave requests, payroll information.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved conflicts between employees by mediating disputes and providing constructive criticism as needed.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Developed and implemented strategies to ensure the successful execution of unit objectives.
  • Recruited and trained new employees to meet job requirements.
  • Completed day-to-day duties accurately and efficiently.

Education

Business Administration

Averett University
Danville, VA

Rustburg High School
Rustburg, VA

Skills

  • Strategic Planning
  • Revenue Growth
  • Multimillion-Dollar P&L Management
  • Hiring and Onboarding
  • Recruitment
  • Teamwork and Collaboration
  • KPI Tracking
  • Data Analysis
  • Employee Development
  • Inventory Management
  • Risk Management
  • Data Management
  • Budget Control
  • Decision-Making
  • Proficient in Microsoft Office
  • Performance Evaluations
  • Goal Setting
  • Inventory Tracking and Management
  • Business Leadership
  • Team Leadership
  • Relationship Building
  • Cross-Functional Team Management
  • Inventory Control
  • Budgeting and Cost Control
  • Human Resources
  • Management Team Building
  • Customer Service

Accomplishments

  • 2021 Divisional Shrink Award
  • 2022 Regional Paragon Award

Certification

  • Licensed as a Pharmacy Technician In Virginia
  • PTCB Certified

References

References available upon request.

Timeline

Certified Pharmacy Technician

Walmart
01.2025 - Current

District Leader

CVS Health
09.2022 - 01.2024

Store Manager, Rx. District Leader Emerging Leader

CVS Health
04.2018 - 09.2022

Shift Supervisor/ Pharmacy Technician

CVS Health
01.2016 - 04.2018

Unit Director

Bojangles'
06.2010 - 12.2015

Business Administration

Averett University

Rustburg High School

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