Justin Ho
Elk Grove,CA
Summary
Experienced Event Consultant with over 2 years of experience and success in driving events planning business development and growth. Skilled in prioritizing events needs and working with sales and marketing teams to meet events booking targets. Eager to bring talent and expertise to growing organization.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Event Consultant
Abbey Party Rents SF
Daly City , CA
2019.01 - 2021.03
- Inside Sales
- High volume phone and email correspondence
- Account management: manage client accounts, event consultation, contract/quote creation, booking reservations, diagram creation
- Closing duties: End of day processing, generate sales report for contract review along with generating a daily general ledger for the accounting department.
Account Management - Inside Sales
Greenleaf SF
Brisbane , CA
2018.01 - 2018.12
- Account Management
- High volume phone, email and voicemail correspondence
- Process orders: live orders, standing orders and pre-orders
- RMA creation, credit entry
- Provide support between billing, sales, buyers, customer service and delivery team
- Created workflows, processes, training documents, standardized order forms.
Technical Support Agent
Fitbit, via Aerotek
San Francisco , CA
2016.12 - 2017.12
- High volume email correspondence
- Tier 3 technical support for user facing issues: device troubleshooting, order research, shipping and returns, billing and refunds, data privacy
- Bug reports, bug tracking and issue tracking through JIRA (Atlassian), filing and forwarding tickets to engineers for evaluation
- Salesforce: Utilized CRM tool to manage company interactions with current and future customers in asset management, order research, shipping and returns and RMA creation
- Created workflows, processes, macros, canned responses and an internal knowledge base article for data privacy related inquiries
- Google/YouTube
Partner Operations Coordinator
Sony
Mountain View , CA
2015.02 - 2016.02
- TVOD (TV Video on Demand) -, Pictures, Discovery, Magnolia Pictures,
- IFC Films
- Provided ongoing support for partners – ensuring that partner content is live on digital distribution platforms within availability windows while responding to any technical issues
- Participated in a captions backfill for more than 200 titles
- Collaborated with Discovery’s Program Sales Manager to get 68 library seasons live
- Facilitated the delivery of digital assets from 5 studios across Google's digital distribution platforms
- Managed the licensing agreements of a library catalog for an independent studio - Magnolia Pictures and
- IFC Films
- Conducted audits to ensure metadata accuracy before uploading to the ingestion pipeline.
Partner Operations Specialist
San Bruno , CA
2014.12 - 2015.02
- Processed all titles submitted by POMs (Partner Operations Manager) and POCs (Partner Operations
- Coordinator)
- Supported 20 Partners by ensuring that their content is live with correct pricing and metadata
- Consistently maintained performance metrics above 95% in: SLA (Service License Agreement), TRT (Total Resolution Time), and FRT (First Response Time)
- Input data into scripts with specific partner content availability information and uploading them to order management systems
- Participated in data clean-up projects such as deletions and updates for archived library content
- Conducted audits for orders to ensure availability and other content parameters are accurate
- Provided support between operators, operation coordinators and partner operation managers
- Worked with team leads to streamline operational workflows and update training documentation as needed
Channel Sales Representative
Intel, via Actionlink
San Francisco , CA
2014.01 - 2014.09
- Promote and sell products to existing and prospective customers through a relationship-based approach
- Demonstrate products and services to existing/potential customers and assisting in selecting the best solution
- Establish, develop and maintain business relationships with customers in an assigned territory/market segment to generate new business for the organization’s products
- Present brand awareness to customers
- Gathered data from target markets for identifying and analyzing the market need, size and competition
Technical Support Agent
Google, via Randstad
Mountain View , CA
2012.10 - 2013.10
- Google Play Hardware
- High volume email correspondence
- Device troubleshooting, order research, shipping and returns, billing and refunds, tax exemption requests
- Data entry: bug reports, shipping escalations and special orders
- Utilized CRM tools to manage company interactions with current and future customers
- Salesforce: Utilized CRM tool to manage company interactions with current and future customers in asset management, order research, shipping and returns and RMA creation
- Special Project - Google Shopping Escalation Support: remotely assisted engineers by filtering high priority cases related to user facing issues for immediate resolution
Computer Sales Specialist/Geek Squad Agent
Best Buy/Geek Squad
Colma , CA
2011.08 - 2012.09
- Relationship selling products, services and solutions
- Leveraging online resources, tools, and peer knowledge to self-train
- Utilize all relevant sales tools to drive profitable growth
- Demonstrate superior communication and interpersonal skills
- Computer repair: OS setup, hard drive erasure, restoration, component installation
Computer Relocation Technician
Advantage Point Technologies
San Francisco , CA
2007.01 - 2007.07
- Internal workstation relocation: installing computer hardware and software peripherals
- Installing PC and server hardware connections
- Disconnecting and reconnecting computer systems and servers.
Education
Santa Rosa Junior College
2009.08 - 2013.05
undefined
City College of San Francisco
2008.08 - 2009.05
High School Diploma - undefined
Terra Nova High School
2003.08 - 2007.06
Skills
Event sales
undefinedTimeline
Event Consultant
Abbey Party Rents SF
2019.01 - 2021.03
Account Management - Inside Sales
Greenleaf SF
2018.01 - 2018.12
Technical Support Agent
Fitbit, via Aerotek
2016.12 - 2017.12
Partner Operations Coordinator
Sony
2015.02 - 2016.02
Partner Operations Specialist
2014.12 - 2015.02
Channel Sales Representative
Intel, via Actionlink
2014.01 - 2014.09
Technical Support Agent
Google, via Randstad
2012.10 - 2013.10
Computer Sales Specialist/Geek Squad Agent
Best Buy/Geek Squad
2011.08 - 2012.09
Santa Rosa Junior College
2009.08 - 2013.05
undefined
City College of San Francisco
2008.08 - 2009.05
Computer Relocation Technician
Advantage Point Technologies
2007.01 - 2007.07
High School Diploma - undefined
Terra Nova High School
2003.08 - 2007.06
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