Justin Ho
Honolulu,HI
Summary
Dedicated professional with 15 years of customer service experience seeking a position that values communication, dependability, and teamwork. Able to thoroughly learn and excel at new concepts and skills.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Waikiki Resort Hotel
Honolulu
04.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Gained a deeper understanding of providing guests with a wonderful experience to bring families closer together
Cremation Assistant
Oahu Pet Crematory
Kailua
01.2021 - 04.2024
- Building rapport and maintaining relationships with multiple veterinary clinics
- Working efficiently while maintaining safe operations in all aspects of the cremation process
- Demonstrating strong independent work and teamwork skills
- Paid great attention to detail to ensure ashes were never mixed.
- Worked under extreme physical conditions
Assistant Restaurant Manager
Waikiki Yokocho
Honolulu, HI
11.2016 - 02.2020
- Created a welcoming environment for tourists by leveraging knowledge of local and Japanese customs
- Managed efficient food flow and prompt guest service
- Proficient in various Point of Sale Systems and inventory management
- Developed employee schedules and handled register closing procedures
- Ensure both front and back of house worked harmoniously to generate maximum revenue
- Identified need for improvements and actively worked to make them happen
Bartender/Server
Tipsy Pig Bar and Grill
Honolulu, HI
12.2018 - 11.2019
- Proficient in pour and drink recipe procedures, ensuring customer satisfaction
- Managed inventory, maintained bar cleanliness, and assisted with register operations
- Prevented incidents by assessing customers' alcohol tolerance effectively
Education
High School Diploma -
Pearl City High School
Business Tech -
University of Hawaii - West Oahu
01.2015
Business Tech. -
Leeward Community College - University of Hawaii
01.2012
Skills
- Excellent communication and interpersonal skills
- Proficient in Point of Sale Systems
- Strong teamwork and independent work capabilities
- Inventory management and restocking expertise
Languages
Japanese
Professional Working
Timeline
Guest Service Representative
Waikiki Resort Hotel
04.2024 - Current
Cremation Assistant
Oahu Pet Crematory
01.2021 - 04.2024
Bartender/Server
Tipsy Pig Bar and Grill
12.2018 - 11.2019
Assistant Restaurant Manager
Waikiki Yokocho
11.2016 - 02.2020
High School Diploma -
Pearl City High School
Business Tech -
University of Hawaii - West Oahu
Business Tech. -
Leeward Community College - University of Hawaii