Justin Hopper
Palm Bay,FL
Summary
Self-starter with 14+ year successful track record in Sales and Client Management. Proficient in Microsoft Word, Excel and PowerPoint. Solid team player with outgoing, positive demeanor and proven skills in establishing and maintaining relationships with clients.
Overview
11
11
years of professional experience
Work History
Product Advisor
United Healthcare
Indianapolis, IN (Remote)
07.2019 - Current
- Answered average of 50 inbound calls per day, addressing customer inquiries, solving problems and providing product information.
- Exceeded customer call expectations for service levels, handle time and productivity.
- Built and maintained productive relationships with new and existing customers.
- Consistently ranked in top 10% of department on outbound phone calls to prospective inquiries
- Analyzed customer and industry data to uncover trends in purchasing behavior, informing future sales tactics and strategies for optimal results.
Licensed Health & Life Insurance Agent
US Health Advisors
Indianapolis, IN
07.2017 - 08.2018
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations with US Health
- Generated $150,958 in issued insurance policies for US Health through extensive cold-calling efforts
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
Logistics Account Executive
Total Quality Logistics
Indianapolis, IN
08.2015 - 01.2017
- Contacted between 80 to 100 new prospective clients daily to acquire new truckload freight clients.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings and revenue for the company
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Account Executive
iTV-3
Peoria, IL
01.2014 - 04.2015
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Established close relationships with new small business prospects.
Education
Bachelor of Arts - Communication Studies
Indiana University Purdue University Indianapolis (IUPUI)
Indianapolis, IN2009
Skills
- 14 years of Sales Experience
- Client Relationship Management
- Excellent Written and Verbal Communication Skills
- Positive & Enthusiastic Attitude
- Self-Starter with Relentless Work Ethic
- Experience with Salesforce, NetSuite and Microsoft CRM
- Proficient in Microsoft Office, Outlook and Excel
- Extensive experience in cold-calling
- Proposal Development
- Problem-solving abilities
- Calm and Professional Under Pressure
Timeline
Product Advisor
United Healthcare
07.2019 - Current
Licensed Health & Life Insurance Agent
US Health Advisors
07.2017 - 08.2018
Logistics Account Executive
Total Quality Logistics
08.2015 - 01.2017
Account Executive
iTV-3
01.2014 - 04.2015
Bachelor of Arts - Communication Studies
Indiana University Purdue University Indianapolis (IUPUI)