JUSTIN HOTCHKISS
St. Petersburg,FL
Summary
Strategic-thinking Business Development Manager with over 15 years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development.
Overview
23
23
years of professional experience
Work History
AVP – Relationship Manager – Ops Sr. Analyst
Citi
Tampa, FL
12.2022 - Current
- Have strategic and operating accountability for HRSS relationship management (Human Resources)
- Defining and executing business, function, and employee engagement models and developing strategic partnerships with Regional and Global HRSS Services team.
- Drive change though engagement in global/regional initiatives, identify automation and efficiency opportunities in the process, and evolving the means by which HRSS delivers support.
- Liaise and collaborate with Regional Stakeholder Services relationship managers, Regional Office, and local HR partners to execute business initiatives.
- Identify, escalate and follow up any compliance risk inherent in any situations
- Member of Executive Onboarding Pilot program
Portfolio Manager
Nations Direct Mortgage
Irvine, CA
10.2021 - 03.2023
- Recruited to take on role managing existing portfolio of clients as well as develop relationships with network of agents and COIs to generate new business.
- Originate mortgage loans by compiling data including financial statements, credit histories, and applicable information.
- Apply ability to manage multiple projects simultaneously and understand differences as each borrower has unique needs and circumstances.
- Stay up-to-date on federal and state regulatory guidelines including, FHA, VA, Fannie Mae, as well as NON-QM products.
- 2022 number one in retail division total volume & units funded, (20MM), (60 units).
REGIONAL MANAGER/SENIOR ADVISOR TO CEO
L&M FOOTWEAR, ROBERT WAYNE FOOTWEAR
Commerce, CA
01.2000 - 03.2021
- Oversaw explosive business growth and operations oversight during tenure for privately owned retail company with operations across 3 regions and 85+ locations throughout California, Florida, New York, and New Jersey with annual revenues exceeding $45M.
- Recruited by CEO/founder of company to lead operations, sales, business development, and staff across 25 retail locations, overseeing 250 total employees and 3 area managers.
- Served as advisor and “right hand” of the CEO, seeking growth opportunities, while keeping a pulse on smooth operations, encouraging a positive, growth-driven work environment for staff, and delivering high-quality customer interactions.
- Continued to grow the business, introducing innovative strategies and techniques to advance revenue, with consecutive promotions from entry-level associate to store manager, district manager, and finally regional manager.
- Achieved top sales, KPIs, and profitability goals.
- Advised senior leaders, contributing to short- and long-term planning and cost control.
- Synthesized complex data into simple terms, introducing innovative tactics to increase sales and outpace competitors.
- Surpassed sales benchmarks for 3 consecutive years across all 3 regions of the company with sales 115% (2019), 118% (2018), and 114% (2017).
- Delivered store growth rate of 608%, expanding from 12 locations to 85 during tenure.
- Launched customer rewards program and created KPIs for program to test success and taking part in beta testing prior to program roll-out.
- Business Development, Project Management for Company-wide Initiatives, & Growth Strategy.
- Deciphered ShopperTrak data and insights, developing KPIs to advise CEO and CFO on improving operations processes, advancing payroll control practices, and determining staffing level needs for each location.
- Pioneered process improvement plans and solvent business models to CEO, accelerating professional growth for associates by conducting training and carefully grooming management team to promote from within the company.
- Developed and advanced lucrative business plans, ensuring adherence to all operational activities, policies, and regulatory requirements at state and federal level.
- Conducted routine internal audits to review financial performance and ensure compliance and contractual service budget.
Education
Some College (No Degree) -
Long Beach City College
Long Beach, CASkills
- De-Escalation Techniques
- Relationship Management
- Risk Management
- Business Development
- Client Engagement
- Customer Relationship Management
- Relationship Building and Management
- Strategic Planning
- Analytical Problem Solving
- Process Development
- Risk Mitigation
Timeline
AVP – Relationship Manager – Ops Sr. Analyst
Citi
12.2022 - Current
Portfolio Manager
Nations Direct Mortgage
10.2021 - 03.2023
REGIONAL MANAGER/SENIOR ADVISOR TO CEO
L&M FOOTWEAR, ROBERT WAYNE FOOTWEAR
01.2000 - 03.2021
Some College (No Degree) -
Long Beach City College