Justin Ide
IT Specialist
Norwood Young America,MN
Summary
Experienced and highly motivated IT Specialist with over 9 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
IT Specialist
City Of Prior Lake
Prior Lake, MN
12.2020 - 04.2022
- Resolve all issues coworkers have with their IT system and software
- Manage Sophos Endpoint protection and KnowB4 for the City
- Educating coworkers about network security and best practices for computer usage
- Provide outstanding customer service to all employees
- Support City of Prior Lake PD department and all squad cars
- Maintain software upgrades, troubleshoot and repair of Microsoft Windows platform computers
- Perform inventory of equipment and supplies and managing PC replacement schedule
- Maintain and support phone system (Mitel), building security system, and 100 + Verizon devices.
- Configured hardware, devices and software to set up work stations for employees
- Removed malware, ransomware and other threats from laptops and desktop systems
IT Support Technician
Carver County Information Technology
Chaska, MN
07.2018 - 12.2020
- Provide prompt accurate Level 1 and 2 technical assistance, support, and advice to county employees
- Troubleshoot technical problems, provide technical support for computer hardware, software, and peripherals
- Answer telephone and email inquiries, analyze problems by using automated diagnostic tools and experience, resolve new and recurring difficulties
- Perform day to day workload assignments from help desk software and help desk supervisor
- Support all of Carver County Sheriff’s department IT related issues including all squad cars
- Various technical research and project assistance as assigned
- Provide outstanding customer service supporting county owned desktop, notebooks, mobile computing devices and peripherals, and software.
Level 2 IT Support Analyst / Dispatcher
Minneapolis, MN
01.2013 - 07.2018
- Provide support for all end user hardware and software including operating systems, office applications, various custom applications, printers.
- Provide timely resolution of system/application problems as dispatched by the help desk through problem determination, ownership, root cause, problem logging and follow through to completion
- Distribute all email/phone calls/tickets to help desk staff
- Manage all anti-virus applications across all companies we support (30+) via N-Able
- Read technical manuals, dialogue with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Knowledge and Experience
- Create and terminate new users in Active Directory, O365, S4B
- Set up new accounts, computers, laptops, mobile devices.
- Oversee majority of all help desk tickets before they are closed to ensure for accuracy and correct resolutions applied
- Manage numerous Office 365 accounts for our customers.
Laborer
Dexter Kuphal Construction
Arlington, Minnesota
01.2010 - 01.2013
- Perform general construction work for both private and commercial buildings
- Assist with the construction of roofs, the addition of siding and adding or updating of shingles.
Crew Laborer
Masonry, Triple K Masonry
Brownton, Minnesota
01.2003 - 01.2010
- Identified areas for customers that needed concrete or masonry repair and took corrective action
- Constructed concrete driveways, garage floors, sidewalks, curbs, and gutters for customers
- Disintegrated and extricated existing concrete structures for repair and reconstruction.
SLRP Manager
MN State Bonus / Incentives, Minnesota Army National Guard, Service Bldg
St. Paul, MN
01.2001 - 01.2003
- Responsible for all tuition re-imbursement payments for all MNARNG students
- Provided high-quality customer service for all MNARNG personnel
- Handled and processed all MNARNG soldiers’ bonus payments
- Assisted in the development of the Bonus 1 and BART programs for the ARNG and MNARNG
- Processed all health repayment loans for all officers and all student repayment loans for enlisted personnel in the MNARNG.
MN Army National Guard
New Ulm, MN
01.1999 - 01.2001
- Performed a variety of miscellaneous administrative duties for commanding officers, including desktop support
- Maintained all DA-201 military records for soldiers
- Processed all payroll records for unit soldiers and prepared security clearance (ENTAC) applications
- Responsible for all promotions and awards given to unit soldiers for meeting goals and expectations
- Managed all I-Care folders and family support group folders
- Accountable for Line of Duty (LOD) reports
- Organized and distributed all monthly unit newsletters and weekly training schedules.
Education
A.A.S. Desktop - Desktop Support
Hennepin Technical College
Eden Prairie, MN 01.2010 - 10.2012
Skills
Office 365
Windows 7-11 Professional
ITSM
Sharepoint
Active Directory / New User Setup
Remote Desktop Support
VM Ware / VDI
Cisco Jabber
Dell Wyse Terminals / Laptop
PDQ
Laserfiche
Mobile Devices Setup and Support
Microsoft Teams
Microsoft Server 2003-2022
Sophos Endpoint Protection / KnowBe4
Additional Information
- Awards and Certifications Military Awards: , AAM-1, ARCOM-1, Minnesota Good Conduct Ribbon-1, MN Service Ribbon 6yr, MN State Active-Duty Ribbon -1, MN Distinguished Recruiting Ribbon -2, Army Service Ribbon -1, Army Reserve Component Achievement Medal -1. Awarded the MOS of 75B10. Personnel Administrative Specialist, 12 weeks Fort Jackson, SC. Honor Graduate from Basic Training and Advanced Individual Training. Awarded Army Commendation Medal for Outstanding performance on Unit records during the 6 year Annual MORE (Minnesota Organizational Readiness Exercise) Inspection.
Timeline
IT Specialist
City Of Prior Lake
12.2020 - 04.2022
IT Support Technician
Carver County Information Technology
07.2018 - 12.2020
Level 2 IT Support Analyst / Dispatcher
01.2013 - 07.2018
A.A.S. Desktop - Desktop Support
Hennepin Technical College
01.2010 - 10.2012
Laborer
Dexter Kuphal Construction
01.2010 - 01.2013
Crew Laborer
Masonry, Triple K Masonry
01.2003 - 01.2010
SLRP Manager
MN State Bonus / Incentives, Minnesota Army National Guard, Service Bldg
01.2001 - 01.2003
MN Army National Guard
01.1999 - 01.2001