Justin Jacob
Long Island City ,New York
Summary
A Team Leader with 5 years of professional experience, specializing in operations management, communication, customer service, and leadership. Adept at providing support to diverse teams and identifying opportunities to enhance operational effectiveness. Able to Communicate with teams/clients, build rapport and long-term relationships, and achieve client/customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Protection Lead
Best Buy
01.2020 - Current
- Managed a team of 5 asset protection associates, providing training and coaching to ensure adherence to company policies and procedures
- Investigate and handle customer or employee incidients, by creating AP alerts and documenting such reports accurately
- Oversee Asset protection specialists, in regards to, Compliance, Training, and Scheduling for all stores in micro market.
- Implemented and maintained effective security measures to protect company assets, resulting in a 10% decrease in theft and loss
- Communicated regularly with upper management to report on security measures and incidents
Assistant Store Manager
Comptons NYC
09.2019 - 02.2020
- Managed daily operations of a consumer franchise with an average of $175,000 in monthly sales
- Conducted performance reviews and provided coaching and feedback to team members
Life Insurance Agent
World Financial Group
02.2019 - 01.2020
- Maintained a Client base and Communicated with policyholders to analyze and suggest any changes
- Specialized in Providing Information On FFIUL policies
- Developed and maintained relationships with clients to understand their insurance needs and provide suitable life insurance solutions
- Met and exceeded sales targets by effectively promoting and selling life insurance products and services
Loss Prevention Specialist
Target
04.2017 - 05.2019
- Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor; help guests find the products they are looking for in-store and online
- Teach and train team members on operational shortage focus area opportunities as directed by Loss Prevention leadership
- Implemented and maintained loss prevention strategies to reduce shrinkage and theft
- Developed and implemented training programs for store staff on loss prevention best practices
Education
Associates Degree - Business Management
LaGuardia Community College
Long Island City06-2021
Business Management -
St. Francis College
Brooklyn HeightsSkills
- Crisis Management
- Customer service
- Analytical competence
Accomplishments
Shrink Stoppage Best Buy Stores May 2023&2024;
Ranked #1 in Micro Market District with Highest Product Recovery and Prevention Dollar Amount
Certification
Life Insurance Agent TransAmerica November 2019
Security Guard License April 2017
Timeline
Asset Protection Lead
Best Buy
01.2020 - Current
Assistant Store Manager
Comptons NYC
09.2019 - 02.2020
Life Insurance Agent
World Financial Group
02.2019 - 01.2020
Loss Prevention Specialist
Target
04.2017 - 05.2019
Associates Degree - Business Management
LaGuardia Community College
Business Management -
St. Francis College
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