Justin Johnson
Bronx
Summary
Passionate about delivering overall satisfaction, I have a wealth of experience in customer service, face-to-face client engagement, stock management, and leadership. Throughout my career, I have excelled in high-performing teams, utilizing my strong interpersonal skills to cultivate positive relationships and achieve exceptional outcomes. Furthermore, I possess a talent for efficiently executing tasks in fast-paced environments, consistently surpassing expectations and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Medical Secretary
NYU Langone Health-New York, NY
04.2024 - Current
- Distribute and collect medical forms, consent forms, and ensure that all required documents are complete and accurate
- Address questions and route messages to appropriate contact in timely manner
- Schedule appointments for visits treatments, and procedures
- Verify insurances
- Answer phone calls, emails,
- Handle faxes and mail
- Prepare standard letters and forms as needed
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Receptionist
Prestige Health and wellness, LLC-New York, NY
03.2023 - 03.2024
- Assist chiropractors, physical therapists and occupational therapists with administrative tasks, resulting in an increase in doctor-patient interaction time
- Answer and route an average of 50+ incoming calls and emails per day, resolving patient inquiries and appointment requests promptly,
- Handle patient check-in and check-out processes, reducing wait times by 20% and improving overall office efficiency
- Organize and file medical records, test results, and paperwork in a systematic and accessible manner
- Maintained confidentiality of information regarding clients and company.
Administrative Lead
Pearson Professional Center-New York, NY
06.2020 - 05.2022
- Ensure staff are aware of all duties
- Monitor candidates while they are testing when I am proctoring
- File paperwork
- Make sure all candidates have knowledge on the rules prior to testing
- Confirm candidate schedules are all up-to-date
Front Desk Associate
Blink Fitness-New York, NY
09.2019 - 03.2020
- Give tours to those who are curious about joining the gym and what equipment we have in our facility
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected payments.
Locator
Saks Fifth Avenue-New York, NY
09.2019 - 01.2020
- Locate items customers order online
- Have items ready for those who are coming in for a pickup
- Help with shipment
Sales Associate
Macys-New York, NY
06.2018 - 08.2019
- Give customers insight on sale items, promotions, and the benefits of signing up for a Macys account (ex. Credit cards)
- Make sure all customer needs are handled in a timely yet professional manner
- Cover other staff members on different floors when coverage is needed
Replenishment Lead
Mars (M&M's New York)-New York, NY
09.2017 - 05.2019
- Operating the stock system,
- Completing recalls and shipment
- Keep stockroom clear and neat
- Help the team with store performance by sharing ideas and suggestions
- Interact with customers to give them further understanding about our company
- Assign backstage staff a floor to work on
Stock Sales Associate
SuperDry-New York, NY
01.2017 - 09.2017
- Unloading shipments
- Replenish merchandise
- Inventory on sale items
Education
No Degree -
Onondaga Community College
Syracuse, NY01.2017
Skills
- Excel
- Epic
- Word
- Power Point
- Dropbox
- Outlook
- Google Docs
- Medical Terminology
Timeline
Medical Secretary
NYU Langone Health-New York, NY
04.2024 - Current
Receptionist
Prestige Health and wellness, LLC-New York, NY
03.2023 - 03.2024
Administrative Lead
Pearson Professional Center-New York, NY
06.2020 - 05.2022
Front Desk Associate
Blink Fitness-New York, NY
09.2019 - 03.2020
Locator
Saks Fifth Avenue-New York, NY
09.2019 - 01.2020
Sales Associate
Macys-New York, NY
06.2018 - 08.2019
Replenishment Lead
Mars (M&M's New York)-New York, NY
09.2017 - 05.2019
Stock Sales Associate
SuperDry-New York, NY
01.2017 - 09.2017
No Degree -
Onondaga Community College
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