Justin Johnson
Bentonville,AR
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at various Restaurants through expert resolution of complaints and skillful staff training. Excelled in guest engagement and safe food handling, boosting team efficiency and performance. Demonstrates exceptional communication skills and a professional appearance, contributing to significant improvements in customer relationship management.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Raising Cane's Restaurants
12.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Event Specialist
Advantage Solutions
10.2023 - 12.2023
- Increased sales by effectively communicating product benefits.
- Maintained knowledge of current promotions and product features.
- Greeted customers warmly and pleasantly answered inquiries.
- Engaged consumers in stores, to encourage product sampling.
Team Member
Target
06.2022 - 03.2023
- Tackled the reorganization of sales department.
- Monitored employee performance and proactively corrected problems which impacted team results.
- Enhanced customer experience through skilled leadership of shift team.
- Motivated employees to optimize team performance
Shift Lead
Taco Bell
02.2019 - 06.2022
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Homeschool
Phoenix, AZ05.2012
Skills
- Customer Service
- Good communication skills
- Customer Relationship Management
- Customer service background
- Guest Engagement
- Food Running
- Table Setting
- Safe Food Handling
- Order Accuracy
- Cash Handling
- Item promotion
- Professional Appearance
Timeline
Customer Service Specialist
Raising Cane's Restaurants
12.2023 - Current
Event Specialist
Advantage Solutions
10.2023 - 12.2023
Team Member
Target
06.2022 - 03.2023
Shift Lead
Taco Bell
02.2019 - 06.2022
High School Diploma -
Homeschool