Justin Johnson
Orlando,US
Summary
Motivated Pharmacy Technician Team Lead with over 5 years of specialized experience in pharmacy services and a total of 10 years in the field. Recognized for exceptional coordination with healthcare providers to ensure accurate medication management and minimize delivery errors. Proven expertise in claims processing, data entry, and team leadership, contributing to enhanced operational efficiency and elevated customer satisfaction. Strong commitment to maintaining high standards of quality control and compliance, complemented by the ability to foster collaborative partnerships. Leadership and communication skills drive team performance and ensure successful project completion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Lvl. 4 Team Lead
Alliance RX/ Walgreens Specialty Pharmacy
01.2020 - 03.2025
- Coordinate with doctors for new prescriptions and clarifications to enhance member service.
- Manage clinical outreach to healthcare providers, ensuring accurate dispensing of high-cost medications while maintaining strict quality control protocols for specialty pharmacy services.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Lead cross-functional team meetings to enhance productivity, conducting thorough Audits and error reviews while implementing corrective measures to improve delivery accuracy.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Oversee quality assurance processes for specialty medications, directing team audits and developing operational improvements that enhance patient care outcomes.
Pharmacy Technician, PBM Technician
Envolve Pharmacy Solutions
08.2019 - 12.2019
- Coordinated communication with healthcare entities to ensure timely medication approvals.
- Conducted follow-up calls to clarify authorization requirements, boosting client satisfaction.
- Handled high call volumes efficiently, maintaining excellent customer service standards.
- Processed prior authorizations and claim overrides based on clinical guidelines, facilitating medication approvals while maintaining compliance with plan requirements.
- Executed mock claims to validate effective dates, ensuring accurate processing while managing high-volume communications with doctors, pharmacies, and members.
- Resolved pharmacy reimbursement claims through thorough review and verification, while maintaining efficient call handling and delivering prompt resolutions.
Promoted - Certified Pharmacy Technician
CVS
01.2016 - 04.2019
- Ensured efficient prescription processing, improving workflow and customer satisfaction.
- Maintained accurate medication inventory, reducing discrepancies and enhancing service quality.
- Processed insurance claims effectively, minimizing rejections and ensuring timely medication access.
- Streamlined prescription processing workflows while managing inventory, medication counting machines, and resolving insurance rejection claims to ensure operational efficiency.
Education
Associate of Arts -
Valencia College
Orlando, FL12.2013
Skills
- Pharmacy Operations
- Medication Management
- Insurance Processing
- Performance management
- Customer Service
- Team Leadership
- Inventory Management
- Claims Processing
- Staff training and development
- Data Entry
- Clinical Guidelines
- Prior Authorization
Certification
- Registered, Jan 2016 - Present
- Pharmacy Technician Certification
Timeline
Pharmacy Technician Lvl. 4 Team Lead
Alliance RX/ Walgreens Specialty Pharmacy
01.2020 - 03.2025
Pharmacy Technician, PBM Technician
Envolve Pharmacy Solutions
08.2019 - 12.2019
Promoted - Certified Pharmacy Technician
CVS
01.2016 - 04.2019
Associate of Arts -
Valencia College
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