Justin Kane Francisco
Mount Vernon
Summary
Entry-level Technical Support Specialist with a foundational understanding of technology, programs and applications. Proficient at providing timely assistance to users, diagnosing hardware and software issues, and ensuring optimal system performance. Strong interpersonal skills, ensuring positive interactions and clear communication with clients. Eager to contribute to a dynamic IT team and further develop technical expertise through hands-on experience.
Overview
11
11
years of professional experience
Work History
Computer Aide
Mamaroneck Union Free School District
12.2024 - 06.2025
- Provided technical support for faculty and students, ensuring efficient use of educational technology.
- Managed inventory of computer hardware and software, streamlining procurement processes.
- Conducted regular maintenance and troubleshooting for computer systems, enhancing performance reliability.
- Collaborated with I.T team to implement system upgrades, improving overall network functionality.
- Maintained up-to-date knowledge of industry trends and best practices through regular professional development activities.
Creative
Apple
01.2018 - 01.2023
- Cultivated customer and staff relationships along with supervising and mentoring peers
- Designed custom curriculum and conducted group sessions
- Assisted the Technical Specialists alongside my own responsibilities
- Balanced learning with sales, inventory management and technical support
Technical Specialist
Apple
01.2018 - 01.2019
- Assessed software problems by using troubleshooting skills to resolve technical issues.
- Utilized knowledge of applications, programming and systems functionality to assist employees and customers.
- Analyze malfunctions to further identify issues for equipment and components.
Shift Supervisor
Starbucks
01.2014 - 01.2018
- Assisted upper management with daily operations meeting standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Planned and managed resources to consistently meet production, quality and goals.
Education
Digital Arts (No Degree) -
Westchester Community College
01.2015
NYS Regents Diploma - undefined
Mamaroneck High School
01.2013
Skills
- Microsoft
- IWork Suite
- Microsoft Suite
- Google Workspace
- IT documentation
- Hardware maintenance
- Data management
- Diagnostic investigation
- Problem-solving
- Organizational skills
- Time management
- Multitasking Abilities
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Computer Aide
Mamaroneck Union Free School District
12.2024 - 06.2025
Creative
Apple
01.2018 - 01.2023
Technical Specialist
Apple
01.2018 - 01.2019
Shift Supervisor
Starbucks
01.2014 - 01.2018
NYS Regents Diploma - undefined
Mamaroneck High School
Digital Arts (No Degree) -
Westchester Community College