Justin Keenan
Bradenton
Summary
Claims Specialist with proven expertise in property damage inspection and customer satisfaction at Farmers Insurance. Achieved 100% file quality and enhanced operational efficiency through targeted process improvements. Skilled in settlement negotiation and communication, leading to improved client relations and increased claims accuracy. Strong analytical abilities and knowledge of insurance regulations support effective claims management and fraud detection, including high net worth property and auto claims.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Claims Specialist
Farmers Insurance
01.2019 - Current
- Conducted virtual and in-person vehicle inspections for Farmers GRP Program and Property Claims.
- Maintained knowledge of new repair techniques through self-education.
- Updated claim owners and customers on claims status and repair progress.
Direct Repair Field Consultant
Farmers Insurance
01.2009 - 01.2019
- Boosted daily productivity from 2.5 hours to 4.2 hours, enhancing overall efficiency.
- Reduced cycle time from 9 days to 5 days, streamlining operations.
- Elevated customer service results from 89% to 98%, significantly improving client satisfaction.
- Increased estimate accuracy from 85% to 95%, optimizing project forecasting.
- Received Century Club Award for achieving 100% total file quality results.
- Established and executed direct repair program in new markets, transforming two underperforming areas into successes.
- Trained staff as 'super user' for upcoming claim workstation training sessions.
- Grew direct repair penetration from 28% to 45% within 12 months through collaboration with stakeholders.
Material Damage Reinspector
21st Century Insurance
01.2005 - 01.2009
- Oversaw 32 direct repair facilities, achieving estimate accuracy of 99.2% and reducing severity by 32%.
- Recognized as exclusive appraiser for AIG Private Client Group, managing high-end specialty vehicles.
- Led rollout of Autoverse and CCC platforms for business partners, enhancing operational integration.
Education
I-Car Pro Level III -
Chief Master Structural Damage Professional -
Property Claims
Xactimate
Auto Estimating
ASE B6
Skills
- Property damage inspection
- Corporate compliance
- Cost reduction strategies
- Expense management
- Customer satisfaction
- Staff training and supervision
- High net worth claims handling
- Insurance claims processing
- Settlement negotiation
- Evidence collection and analysis
- Claims investigation and resolution
- Conflict resolution techniques
- Process improvement initiatives
- Policy interpretation
- Vehicle inspection and damage estimation
- Risk assessment and workflow optimization
- Effective communication and problem solving
- Attention to detail and reliability
- Stakeholder engagement and performance analysis
- Accident investigations and complex claims consulting
- Coverage assessments and documentation review
- Microsoft Office proficiency and Google Suite proficiency
Education And Credentials
- ASE B6
- I-Car Pro Level III
- Chief Master Structural Damage Professional
- AIC 35
Certification
- CA, DE, FL, GA, KY, LA, NC, NH, NM, OK, SC, TX, VT, WY
Timeline
Claims Specialist
Farmers Insurance
01.2019 - Current
Direct Repair Field Consultant
Farmers Insurance
01.2009 - 01.2019
Material Damage Reinspector
21st Century Insurance
01.2005 - 01.2009
I-Car Pro Level III -
Chief Master Structural Damage Professional -
Property Claims
Xactimate
Auto Estimating
ASE B6