Justin Kim
1051 Lake Pointe,GA
Summary
Dynamic operations manager with a proven track record at Carrollton Beverage, enhancing customer satisfaction and streamlining processes. Skilled in financial analysis and inventory management, I foster strong supplier relationships and cultivate a positive work environment, leading to improved employee retention and profitability.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Carrollton Beverage
Carrollton, GA
10.2012 - 02.2022
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Owner/Operator
Bankhead Beverage
Carrollton, GA
09.2008 - 09.2018
- Managed daily operations to ensure efficient beverage distribution.
- Developed and maintained relationships with suppliers for optimal product sourcing.
- Implemented inventory management systems to streamline stock levels and minimize waste.
- Trained staff on safety protocols and operational procedures for compliance and efficiency.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Coordinated promotional events to enhance brand visibility within the community.
- Enhanced customer service standards through staff training and performance evaluations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Loan Underwriter
Bear Stearns & Co
Atlanta, GA
09.2004 - 01.2008
- Evaluated loan applications for creditworthiness and compliance with lending guidelines.
- Analyzed borrower financial documents to determine eligibility for various loan products.
- Collaborated with sales teams to clarify loan requirements and streamline application processes.
- Reviewed appraisals and title documents to ensure accuracy and completeness of submissions.
- Conducted risk assessments on loans, identifying potential issues before approval decisions.
- Maintained regulatory compliance in all lending practices, staying up-to-date with industry standards and changes in legislation.
- Balanced multiple priorities while managing high volumes of loan applications during peak periods, consistently meeting deadlines without compromising quality or accuracy.
Loan Officer
Mortgage Land Inc
Norcross, GA
08.2003 - 08.2004
- Evaluated client financial information to determine loan eligibility and terms.
- Assisted clients in completing mortgage applications accurately and efficiently.
- Collaborated with underwriting team to expedite loan processing times.
- Educated clients on various mortgage products and services available.
Manager
Bp Gas Station
Winston-Salem, NC
01.2001 - 06.2003
- Supervised daily operations to ensure compliance with safety and quality standards.
- Managed inventory levels, optimizing stock replenishment processes.
- Trained and developed staff on customer service protocols and operational procedures.
- Coordinated with suppliers to streamline delivery schedules and reduce costs.
Cashier
Wendys Restaurant
Hacienda Heights, CA
10.1999 - 06.2000
- Operated cash register efficiently, ensuring accurate transactions and smooth customer service.
- Processed customer orders swiftly, maintaining high standards of food quality and presentation.
- Resolved customer inquiries and complaints professionally, enhancing overall dining experience.
- Collaborated with team members to maintain cleanliness and organization in the service area.
- Implemented time-saving practices during busy shifts, improving operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Computer And Information Sciences
Gwinnett Technical College
Lawrenceville, GA09.2004
Skills
- Operations management
- Documentation and reporting
- Business planning
- Operations oversight
- Inventory management
- Payroll processing
- Financial analysis
- Business operations management
Languages
Korean
Limited Working
Timeline
Owner/Operator
Carrollton Beverage
10.2012 - 02.2022
Owner/Operator
Bankhead Beverage
09.2008 - 09.2018
Loan Underwriter
Bear Stearns & Co
09.2004 - 01.2008
Loan Officer
Mortgage Land Inc
08.2003 - 08.2004
Manager
Bp Gas Station
01.2001 - 06.2003
Cashier
Wendys Restaurant
10.1999 - 06.2000
Associate of Science - Computer And Information Sciences
Gwinnett Technical College