Justin Kline
Wayland,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Field Service- Account Management
Chervon
Grand Rapids, MI
08.2023 - Current
- Developed and managed relationships with major clients to ensure their satisfaction.
- Successfully handled multiple accounts, ensuring timely delivery of work
- Utilized Salesforce to track escalations and document resolutions.
- Managed the Ace Hardware Project with a recruitment goal of 2500 Service Centers.
- Maintained regular communication with our Canadian counterparts to assist in their service center recruitment efforts.
Shipping and Receiving Clerk
Aurora
02.2023 - 08.2023
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
Key Team Leader
Dunham Sporting Goods
04.2022 - 02.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided support to junior staff during peak periods of workloads.
Part time supervisor
Lucky Brand Outlet
09.2021 - 04.2022
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
Mortgage processing assistant
Fifth third bank
05.2021 - 08.2021
- Reviewed loan applications and supporting documentation to ensure accuracy of data.
- Verified income, assets, credit reports, title insurance policies and appraisals for each loan file.
- Validated borrower's information against credit bureaus as well as other financial institutions.
- Maintained communication with borrowers to ensure timely submission of required documents.
- Researched and resolved discrepancies related to the loan application process.
Sales associate
Chief noonday market
08.2019 - 02.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
Education
Associate of Applied Science - Business Management
Davenport University
Grand Rapids, MI05-2023
High School Diploma -
Caledonia High School
Caledonia, MI05-2019
BBA - Marketing Management And Research
Davenport University
Grand Rapids, MISkills
- Salesforce Customization
- Salesforce Utilization
- Microsoft Excel, Project, and Visio
- MS PowerPoint
- DocuSign
- POS System Operation
Education
Marketing and Entrepreneur, 2017, 2019, 05/2019, full time, Associates degree in Business Management, 05/2021, Marketing degree with a specialty in online sales, 05/2023, Accounting, Consumer Behavior, Business Ethics, BITS (Microsoft excel class), English 3 (professional writing), Business law, Business research, Corporate finance, Marketing of services
References
- Mr. Kirk Helferich, Marketing and Entrepreneur Instructor, Kent Career Tech Center, 1655 East Beltline NE, Grand Rapids, MI, 49525, (616) 364-8421 ext.2481, kirkhelferich@kentisd.org
- Jeff Couzens, Vice President, Marketing Strategy and Communications, Trace3, 5555 Corporate Exchange Ct SE, Grand Rapids, MI, 49512, jeff.couzens@trace3.com, 616-202-8997 (mobile)
- Luke Holmlund, Plane Inspection , Delta , lukeholmlund@yahoo.com, 616-516-3598
- Alexis Gilman, Store Manager, Lucky Brand LLC, lexygilman@icloud.com, 616-322-6538
- Nicholas Duley, Supply Chain Analyst, Chervon , nduley@na.chervongroup.com
- Matthew Majestiv, IT Specialist, Chervon, mmajestic@na.chervongroup.com
Timeline
Field Service- Account Management
Chervon
08.2023 - Current
Shipping and Receiving Clerk
Aurora
02.2023 - 08.2023
Key Team Leader
Dunham Sporting Goods
04.2022 - 02.2023
Part time supervisor
Lucky Brand Outlet
09.2021 - 04.2022
Mortgage processing assistant
Fifth third bank
05.2021 - 08.2021
Sales associate
Chief noonday market
08.2019 - 02.2020
Associate of Applied Science - Business Management
Davenport University
High School Diploma -
Caledonia High School
BBA - Marketing Management And Research
Davenport University
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