Justin Kornock
Erie,CO
Summary
As a server, server assistant, brand ambassador, bowl attendant, and game attendant at Main Event Entertainment, I deliver exceptional hospitality and entertainment services to guests, while juggling multiple tasks and responsibilities and owning amazing first or returning impressions. I have over a year of experience in this fast-paced and fun environment, where I have learned to memorize orders, give every guest my full attention, and operate various games, bowling lanes, and other attractions, all while making memories and setting a standard.
I am also a trainer with Main Event Thornton, where I have helped 17 (and counting) new team members to acquire the knowledge and skills needed to perform their roles effectively and efficiently as well as welcoming them to the Thornton team. I enjoy sharing my expertise and passion for nutrition and fitness, which I am obtaining through my certifications from NASM (National Academy of Sports Medicine) as a Nutrition & Wellness Consultant and a Personal Fitness Trainer, Health Fitness Instructor, and Corrective Exercise Specialist. My goal is to continue learning and growing in the hospitality and entertainment industry, while contributing to a positive and supportive work culture.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Main Event
Thornton, CO
11.2023 - Current
- As a Brand Ambassador, my mission is to distinguish first time guests from returning guests, while welcoming in and explaining what Main Event has to offer in great detail to the first time guests, and welcoming in returning guests with a warm smile and informing wait times for experiences inquired upon
- Besides being a resource for any inquiries a guest may have, I also greet birthday, corporate, and group events and valet them to where their celebration will be taking place within the center, which may range from small birthdays of about a dozen children celebrating their friend to a building-wide corporate event celebrating a year of accomplishments
- I introduce event guest to the server, ask if they have any questions and remind them of my name and where I can be found if they need anything to provide the most seamless service as possible.
Games Attendant
Main Event
Thornton, CO
09.2023 - Current
- My position as a games attendant is to oversee that games are functioning properly, to be a part of the process of owning the fun context of the arcade, help in the Winner's Choice redemption store and increase guest engagement with redemption items, and to coordinate laser tag games in both fairness and fun
- I am experienced with running waitlists, and will inform guests of the next available game and when to be ready based on current game progress, and number of laser tag vests not actively under maintenance
- I am adept in understanding problems with multiple games and working on the solution to the diagnosed problem posthaste
- During slower shifts I stock, spot sweep, and clean as much as possible in order to maintain a clean, operational, and alluring game room.
Server
Main Event
Thornton, CO
05.2023 - Current
- Capable of juggling up to 12 lanes worth of food and drink orders, I deliver exceptional hospitality and timely service to my guests
- I am a present figure for the experience on the lanes as I am deeply experienced in every bowling system our center has had
- I simultaneously stand mindful of food allergies, and clarify the limits of dietary restrictions with my guests,
- I am experienced with monitoring alcohol consumption and cutting guests off as necessary
- I am intimately familiar with 'right selling' so as to appropriately meet the needs of my guests, while keeping them informed as to why what I am right-selling was their best option
- I use strategies such as the 'Sullivan nod' to increase guest engagement with my right sell/upsell
- I take the guest experience very personally, and to ensure my guests are going to have the service I expect them to have, I consistently come into work 15 minutes early to touch base with both the bar and kitchen on inventories and '86'd' status of respective items, look at reservations for the day, and am always ready to take an order by the time I clock in so that the guest transition in servers is as seamless as it can possibly be, and to ensure I am as equipped as possible to make service with me memorable.
Bowl Attendant
Main Event
Thornton, CO
03.2023 - Current
- As a Bowl Desk attendant at Main Event Entertainment, I learned how to run a waitlist, right-sell to guests based off of their needs and what I can provide for them, and understand bowling systems used
- I also quickly became adept in rotation of lane assignment based off of server sections, and guest needs
- I manage dozens of reservations, an extensive waitlist, and am knowledgeable of LTO's and specials in a further attempt to satisfy the guest experience.
Server Assistant
Main Event
Thornton, CO
08.2022 - Current
- As a service assistant I nurture a proactive, mindset to inquire line cooks on ticket times for plates, prepare sides so that food could be delivered the instant it becomes ready, and when appropriate communicate with servers on dietary restrictions that are made aware to me, to ensure line cooks understand the parameters necessary to work around the restriction
- I make comprehensive mock-tails as seen on the main event menu, keep table turns efficient while pre-bussing, and guarantee that guests had everything necessary to enjoy their meal prior to leaving their table after running food
Education
High school diploma -
Erie High School
05.2022
Skills
- Bussing
- Hosting
- Training
- Food Preparation
- Dishwashing
- Bar-backing
- OpenTable
- SpotOn
- Micros POS
- Guest Services
- Sync POS
- Banquet Experience
- Food Service
- Upselling
- QubicaAMF
Certification
TIPS Certified, 04/18/23-Present
Awards
AP Capstone
References
References available upon request.
Timeline
Brand Ambassador
Main Event
11.2023 - Current
Games Attendant
Main Event
09.2023 - Current
Server
Main Event
05.2023 - Current
Bowl Attendant
Main Event
03.2023 - Current
Server Assistant
Main Event
08.2022 - Current
High school diploma -
Erie High School