Justin Kruszewski
Saint Clair Shores,MI
Summary
Accomplished Sales & Training Professional with over 20 years in sales and 10 years in delivering engaging training to sales professionals in various formats. Proven success in coaching and individual mentoring, driving team performance through impactful leadership.
Overview
13
13
years of professional experience
Work History
Sales Development Leader
Hall Financial Group
Troy, MI
06.2026 - 10.2026
- Trained the team on HFG sales techniques while coaching and mentoring home loan advisors.
- Reviewed calls to identify strategies for team members to maximize opportunities on each call.
- Provided in person coaching, including role playing, mock calls, and live call coaching
- Prepared progress reports to provide leadership insights on team performance and objectives.
- Improved sales scripts for Hall Financial Group prospect calls.
- Analyzed customer data to identify trends and opportunities for team members to close loans.
- Developed a call evaluation form to enhance team members' skillsets and performance.
Retail Sales Associate
Xfinity
Detroit, MI
08.2025 - 06.2026
- Assist customers in the sale of high-speed internet, mobile phones, cable TV, and home security systems
- Maintained an average of 90% in NPS (customer survey scores) throughout the entirety of the role. Leads store each month.
- Led morning huddles to communicate new promotions and track sales progress, improving team alignment
- Established sales goals to align team efforts and drive overall performance
- Help lead trainings on sales processes, new procedures, and products
- Facilitated team initiatives that boosted employee morale and engagement, fostering a positive work environment
- Motivated team members each day to prepare for success, enhancing overall team readiness
- Organized and executed team-building outings to strengthen team relationships.
Senior Customer Experience Guide
DriveTime Car Sales
Eastpointe, MI
01.2024 - 07.2025
- Achieved top sales ranking 10 out of 12 months, selling 35 units high each month
- Maintained customer satisfaction scores above industry standards, fostering repeat business
- Facilitated vehicle purchase process, including underwriting, ensuring smooth transactions
- Demonstrated expertise in various vehicle makes and models.
- Led weekly meetings to analyze sales data and identify strategies for sales improvement
- Generated data reports that informed sales strategies and supported performance enhancement
- Completed training modules for Assistant General Manager position, enhancing leadership skills.
- Contributed to Gleaners and Forgotten Harvest by volunteering time to help combat food insecurity in the community.
Sales Manager
Cannatron/Ashh Inc.
Oak Park, MI
11.2023 - 12.2023
- Managed 400+ customer accounts, delivering tailored smoke shop and processing products to meet diverse needs
- Executed daily sales calls to identify sales opportunities
- Collaborated with warehouse to manage product inventory, ensuring timely availability for customer demands
- Participated in trade shows and events to showcase products and connect with potential customers
- Researched and approved new customer accounts & did off-site recruiting
- Provided support to in-store customers looking to purchase products
- Contributed to the 'Culture Committee' that organized company events.
Training Consultant
Rocket Mortgage/Quicken Loans
Detroit, MI
06.2015 - 05.2022
- Facilitated monthly training sessions for Client Communication Specialist role, enhancing team skills and knowledge
- Conducted training sessions for client campaigns, improving team skills and knowledge relevant to each project.
- Coached team members through ongoing training sessions, fostering individual and collective success
- Transformed in-person training materials into online format, thereby increasing accessibility for diverse learning preferences.
- Developed skills using Microsoft Office tools to improve productivity and collaboration during projects.
- Coordinated interviews for candidates based on client availability
- Prepared candidates for client-specific interviews, aligning their skills with client expectations.
- Determined best approaches to discover top talent through direct search, professional networking, referrals, LinkedIn, job boards and recruitment partnerships to deliver quality candidates in an efficient and effective manner
Senior Client Communication Specialist
Rock Connections
Detroit, MI
05.2013 - 06.2015
- Received multiple awards recognizing the highest conversion rates achieved in sales
- Attained senior status by consistently maintaining average of 37 units over 3 months
- Coordinated lead transfers for home refinance and purchase options, enabling bankers at Quicken Loans to better meet client needs
- Guided clients in online account setup and connected them with purchase bankers, supporting various campaigns to enhance client engagement
- Conducted weekly sessions to address objections and enhance team skills, resolving issues faced during client calls
Education
Diploma -
Macomb Community College
Warren, MI05-2005
Diploma -
L’Anse Creuse High School
Harrison Township, MI05-2000
Skills
- Sales coaching
- Call evaluation
- Sales scripting
- Customer data analysis
- Performance reporting
- Team training
- Problem solving
- Effective communication
- Coaching mindset
- Team leadership
- Presentation skills
- Attention to detail
References
- Ashley Cirilli, Rocket Mortgage, ashleycirilli@rocketmortgage.com, 517-414-5481
- Danny El-Haddad, Rocket Mortgage, dannyelhaddad@rocketmortgage.com, 517-449-7336
- Jessica Miller Nims, Rocket Mortgage, jessicamillernims@rocketmortgage.com, 248-388-5914
- Andrew Lang, Perna Team Reality, andrewlang@pernateam.com, 734-578-8031
Timeline
Sales Development Leader
Hall Financial Group
06.2026 - 10.2026
Retail Sales Associate
Xfinity
08.2025 - 06.2026
Senior Customer Experience Guide
DriveTime Car Sales
01.2024 - 07.2025
Sales Manager
Cannatron/Ashh Inc.
11.2023 - 12.2023
Training Consultant
Rocket Mortgage/Quicken Loans
06.2015 - 05.2022
Senior Client Communication Specialist
Rock Connections
05.2013 - 06.2015
Diploma -
Macomb Community College
Diploma -
L’Anse Creuse High School