Justin Kuehn
Denver,CO
Summary
Experienced Account Specialist with an 11-year background in the shipping industry. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales oriented recommendations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
16
16
years of professional experience
Work History
Senior Account Specialist
Unishippers
Denver, Colorado
04.2014 - Current
- Developed and implemented strategies to increase customer satisfaction levels.
- Conducted regular meetings with clients to ensure their needs were met in a timely manner.
- Performed data entry of client information into CRM system.
- Reviewed financial statements and identified discrepancies for resolution.
- Provided training on new software applications related to customer service processes.
- Responded promptly to customer complaints or requests for assistance via phone or email.
Hospitality Manager
Compass Group [Morrison]
Centennial, Colorado
08.2008 - 03.2014
- Ran eTranfer reports, financial operating summary reports and completed summary reconciliation reports
- Staffed and managed the operation of all three dining venues and oversaw all catering events through the dining department
- Conducted performance evaluations, monthly trainings and ensured all three kitchens complied with sanitation codes and safety regulations.
- Responsible for training, maintaining, updating and rectifying any problems with the point of sales system.
Education
Bachelor of Science - Business Management
Metropolitan State University of Denver
Skills
- Operations Management
- CRM Software
- Microsoft Office proficiency
- Customer Engagement
- Customer relationship development
- Account Administration
Accomplishments
- ICE AWARD(Incredible Customer Experience) - 2018
- PINEAPPLE AWARD(Exceptional Customer Experience) - 2023
Timeline
Senior Account Specialist
Unishippers
04.2014 - Current
Hospitality Manager
Compass Group [Morrison]
08.2008 - 03.2014
Bachelor of Science - Business Management
Metropolitan State University of Denver