Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Laurain

Woodhaven,MI

Summary

Dynamic and dedicated professional with a proven track record at Planet Fitness, excelling in customer service and relationship building. Skilled in managing financial transactions while maintaining a calm demeanor under pressure. Committed to fostering positive interactions and enhancing member satisfaction through exceptional support and effective communication. Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Planet Fitness
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.

Grounds Crew Member

Grosse Ile Country Club
03.2021 - 09.2021
  • Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
  • Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
  • Provided excellent customer service to patrons by addressing inquiries or concerns related to groundskeeping work.

Package Scanner

Amazon
05.2020 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.

Education

Associate Of Business Administration - Business

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Calm and professional under pressure

Timeline

Member Service Representative

Planet Fitness
04.2022 - Current

Grounds Crew Member

Grosse Ile Country Club
03.2021 - 09.2021

Package Scanner

Amazon
05.2020 - 10.2020

Associate Of Business Administration - Business

Southern New Hampshire University

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