Justin Laurain
Flat Rock,MI
Summary
Expert in customer service with experience as Member Service Representative. Proven ability to deliver exceptional service, resolve complex issues, and build strong client relationships. Demonstrated strengths in verbal communication and problem-solving, maintaining composure in high-pressure situations. Achieved notable improvements in client satisfaction and retention rates in previous roles.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Planet Fitness
Woodhaven, MI
04.2022 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Greeted customers in a friendly and professional manner.
- Verified identity information on new accounts using established procedures.
Grounds Crew Member
Grosse Ile Country Club
Grosse Ile Township, MI
05.2021 - 09.2021
- Maintained or repaired tools or equipment for safety and longevity.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Collaborated with other crew members to complete large-scale projects efficiently.
Packing, Shipping, and Receiving Assembler
Amazon
Woodhaven, MI
02.2021 - 05.2021
- Prepared packages for shipping and determined most economical shipping methods.
- Stacked finished goods in designated areas within the warehouse.
- Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
- Provided assistance with loading and unloading trailers as needed.
Education
Some College (No Degree) - Business Communication
Southern New Hampshire University
Hooksett, NHSkills
- Attention to detail
- Active listening
- Member account management
- Problem-solving
- Professionalism
Timeline
Member Service Representative
Planet Fitness
04.2022 - Current
Grounds Crew Member
Grosse Ile Country Club
05.2021 - 09.2021
Packing, Shipping, and Receiving Assembler
Amazon
02.2021 - 05.2021
Some College (No Degree) - Business Communication
Southern New Hampshire University