Justin LEO
New Paltz,NY
Summary
Seeking opportunities in personal training, sports nutrition, customer service, grocery, and inventory management. Over 10 years of customer service experience, complemented by 5 years in grocery operations and 2 years in inventory management and sales. Recognized for professionalism, reliability, and a positive attitude, with extensive knowledge of grocery, retail, and hospitality sectors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shipt Shopper
Shipt Shopper – Shipt
Kingston, NY
09.2023 - Current
- Accurately shopped and delivered grocery and retail orders to customers within scheduled delivery windows
- Ensured customer satisfaction through strong communication and attention to special requests
- Maintained consistent ratings and delivery metrics through reliable, friendly service
Instacart Shopper
Instacart Shopper – Maplebear Inc.
Fort Collins, Denver, Hudson Valley, Monroe, CO, NY, LA
04.2019 - Current
- Delivered personalized service with a strong attention to quality, timing, and customer needs
- Maintained high feedback ratings through customer satisfaction
- Demonstrated organization, problem-solving, and time management under pressure
- Organized groceries in compliance with food safety regulations
in Store Shopper
Amazon
Denver, CO
05.2019 - 05.2020
- Optimized in-store shopping logistics for Amazon Prime Now delivery service
- Fulfilled Amazon Fresh orders by selecting and bagging groceries at Whole Foods with a focus on food safety, quality standards, and customer satisfaction
- Prepared completed orders for pickup and delivery, ensuring accuracy and freshness
- Collaborated with management to improve store procedures and enhance customer satisfaction
Retail Sales Associate
Solace Meds
Fort Collins, CO
06.2016 - 06.2017
- Recommended wellness products to customers with empathy and product knowledge
- Supported opening/closing duties and trained new staff in sales tactics
- Handled daily cash transactions and maintained accurate drawer balances
- Handled opening tasks such as inventory restocking and merchandising to maintain store readiness and visual appeal
- Performed closing duties including inventory counts, breaking down displays, and accurately entering data in the METRC compliance system
Retail Sales Associate
Flower Power Botanicals
Fort Collins, CO
01.2014 - 01.2016
- Built repeat customer base through friendliness, trust, and accurate product education
- Operated POS systems and assisted in training new employees
- Processed cash and credit transactions with accuracy and accountability
Education
High School Diploma -
New Paltz Senior High School
06.2009
Louisiana Delta Community College
Dutchess Community College and SUNY Ulster
Skills
- Customer Service, Relationship Building, Sales, Upselling, Inventory Management, Grocery Operations, Food Safety Awareness, Cash Handling, Documentation and Reporting, Planning and Organization, Communication, Responsible Driving
- Windows, Mac, Microsoft Office, Canva, Rekordbox, Biotrack
Certification
- Certified Personal Trainer (NCSF), Certified: 2024-08-08 | Cert. No. 2743840
- Sport Nutrition Specialist (NCSF), Certified: 2025-03-06 | Cert. No. 2745448
- CPR & AED Certified (NCSF), Certified: 2025-03-07 | Expiration: 2027-03-07 | Cert. No. 5203093
PROFESSIONAL DEVELOPMENT
- Certificate in Mindfulness – Allegra Learning Solutions (2024-03-25)
- Certificate in Nutrition, Chronic Disease, and Health Promotion – Allegra Learning Solutions (2023-12-17)
- Certificate in Food, Nutrition, and Health – Allegra Learning Solutions (2023-10-04)
- Introduction to Natural Health and Healing – Facilitated Online Learning (2024-03-25)
- Certified Personal Trainer (NCSF), Certified: Aug 8, 2024 | Cert. No. 274384
- Sport Nutrition Specialist (NCSF), Certified: Mar 6, 2025 | Cert. No. 2745448
- CPR & AED Certified (NCSF), Certified: Mar 7, 2025 | Expiration: Mar 7, 2027 | Cert. No. 5203093
Timeline
Shipt Shopper
Shipt Shopper – Shipt
09.2023 - Current
in Store Shopper
Amazon
05.2019 - 05.2020
Instacart Shopper
Instacart Shopper – Maplebear Inc.
04.2019 - Current
Retail Sales Associate
Solace Meds
06.2016 - 06.2017
Retail Sales Associate
Flower Power Botanicals
01.2014 - 01.2016
High School Diploma -
New Paltz Senior High School
Louisiana Delta Community College
Dutchess Community College and SUNY Ulster
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