Open To Work
Justin Lightsey
Clanton,AL
Work Preference
Summary
Dynamic Service Manager with a proven track record at McSweeney Automotive, enhancing customer satisfaction through effective team training and operational improvements. Skilled in vehicle assessment and complaint resolution, I foster long-term client relationships while driving service efficiency and quality. Committed to achieving high standards and continuous improvement in service delivery.
Overview
2027
2027
years of professional experience
Work History
Service Advisor
Connell Automotive
Clanton, Al
11.2025 - Current
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Implemented feedback mechanisms to improve customer satisfaction and enhance service quality initiatives.
- Analyzed service reports to identify trends, contributing to strategic planning for improved operational effectiveness.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Manager
McSweeney Automotive
Clanton, AL
09.2023 - 11.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw team performance, providing training and mentorship to enhance skills and productivity.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
Shop Foreman
McSweeney Automotive
Clanton, AL
09.2023 - 11.2025
- Supervised daily shop operations to ensure efficient workflow and high-quality service.
- Trained and mentored junior technicians on automotive repair techniques and safety protocols.
- Implemented inventory management systems to track parts and supplies, enhancing efficiency.
- Collaborated with team members to diagnose complex vehicle issues, improving problem-solving approaches.
Shop Forman
Stokes Automotive
Clanton, AL
09.2015 - 09.2024
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored junior technicians on best practices and repair techniques.
- Implemented process improvements that enhanced overall shop productivity and reduced turnaround times.
- Managed inventory levels, coordinating with suppliers to maintain necessary parts availability.
- Conducted quality inspections on completed work to ensure compliance with industry standards.
Service Advisor
Stokes Automotive
Clanton, AL
2015 - 09.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted technicians by coordinating service appointments and managing workflow efficiently.
- Maintained accurate records of customer interactions and vehicle service history using dealership management software.
- Advised customers on vehicle maintenance needs, ensuring clarity in service recommendations.
- Trained new staff on customer service protocols and operational procedures to ensure consistency in performance.
Education
High School Diploma -
Shelton State Community College
Tuscaloosa, ALSkills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Attention to detail
Excellent communication
Service estimates
Service recommendations
Team player mentality
Handling customer complaints
Complaint resolution
Price quoting
Service scheduling
Goal-oriented mindset
Staff education and training
Workflow management
Repairs scheduling
Data entry
Customer retention
Cost estimation
Service order flow
Tech-Savvy
Timeline
Service Advisor
Connell Automotive
11.2025 - Current
Service Manager
McSweeney Automotive
09.2023 - 11.2025
Shop Foreman
McSweeney Automotive
09.2023 - 11.2025
Shop Forman
Stokes Automotive
09.2015 - 09.2024
Service Advisor
Stokes Automotive
2015 - 09.2023
High School Diploma -
Shelton State Community College