Justin Liuzzi
Schenectady
Summary
Dynamic customer service professional with a proven track record at Meritain Health, excelling in multitasking and problem-solving. Recognized for resolving customer issues effectively while maintaining a courteous demeanor. Skilled in data collection and call center procedures, consistently delivering high-quality service and fostering positive relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Rep - HCB
Meritain Health
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Taxpayer Information Aide
NYS Department of Taxation and Finance
09.2018 - 12.2019
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Evening Salesfloor Supervisor
Kmart
09.2013 - 01.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Schenectady County Community College
Schenectady, New York06-2013
Skills
- Multitasking and organization
- Punctuality and reliability
- Courteous demeanor
- Call center procedures
- Data collection
- Retail sales customer service
Timeline
Customer Service Rep - HCB
Meritain Health
02.2024 - Current
Taxpayer Information Aide
NYS Department of Taxation and Finance
09.2018 - 12.2019
Evening Salesfloor Supervisor
Kmart
09.2013 - 01.2019
High School Diploma -
Schenectady County Community College
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