JUSTIN LOPEZ
Austin,TX
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Compass,Athena,and Epic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient service representative
Texas Colon And Rectal Specialist
04.2023 - Current
- Greet patient at the lobby.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Athena to schedule appointments.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
Certified Medical Assistant-Front Desk
PRN
01.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Used Epic to schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Medical administrative clerk
Community Care Clinic
12.2021 - 04.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
MEDICAL ASSISTANT, care Coordinator
COMMUNITY CARE
01.2017 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
Education
High School Diploma -
Buckholts I.S.D
Buckholts, TX05.2006
Skills
- Reliability and Dedication
- Patient Account Reviews
- Patient Admitting
- Medical Histories and Vital Statistics
- Medical History Documentation
- Operational Requirements
- EMR Systems
- EKG Set Up and Monitoring
- Customer Service
- Simple Dressings
- Medical Terminology
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Professional Working
Timeline
Patient service representative
Texas Colon And Rectal Specialist
04.2023 - Current
Medical administrative clerk
Community Care Clinic
12.2021 - 04.2023
Certified Medical Assistant-Front Desk
PRN
01.2019 - Current
MEDICAL ASSISTANT, care Coordinator
COMMUNITY CARE
01.2017 - 01.2019
High School Diploma -
Buckholts I.S.D
- CCMA - Certified Clinical Medical Assistant
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