Justin Lorah

Since I started at Epic I have supported the Hospital Billing application team and have provided technical support to multiple healthcare organizations. My duties in this role included:

• Troubleshot complex issues by identifying root causes and implementing solutions to maintain application stability.
• Optimized workflows, improved system configurations, and facilitated adoption of new features for healthcare organizations.
• Recommended software and processes that strengthened revenue cycle collection and enhanced efficiency.

I took on the additional role of a Technical Coordinator in April 2024 to lead and support all application TS for a given healthcare organization. My duties for this role included:

• Collaborated with cross-functional teams to resolve technical issues, enhancing application performance.
• Helped coordinate system upgrades, patches, and hardware configurations
• Provide guidance to the organization's leadership team to get the most out of the software

Completed a one-year co-op in the product engineering department at Allegion focusing on cost savings for the door closer division. Duties included:

• Performed testing on new products for ANSI/BHMA certifications.
• Analyzed returned products using root cause analysis to identify key improvement areas.
• Reviewed and approved design deviations based on thorough evaluations.
• Designed and implemented packaging changes, realizing 10% cost savings.
• Collaborated with process team to enhance lean manufacturing initiatives.