Zachary Klein
Technical Solutions Engineer
Madison
Summary
Since graduating with a dual degree in Biomedical and Mechanical engineering, I have excelled as a Technical Solutions Engineer at Epic Systems for two and a half years. I have used technical problem solving skills to support 7 different healthcare organizations across the globe including in person support in Belfast, Toronto, Denver, and Cincinnati. Outside of core customer support, I have thrived as a purveyor of team culture and curated several successful new hire training initiatives.
Overview
2
2
years of professional experience
Work History
Technical Solutions Engineer
Epic Systems
08.2022 - Current
- Developed and maintained comprehensive documentation for all projects, ensuring smooth handoffs and seamless knowledge transfer within the team.
- Delivered high-quality training sessions for internal staff on new technologies, boosting overall technical proficiency levels across the organization.
- Troubleshot complex technical issues and provided expert guidance to clients, resulting in increased customer satisfaction rates.
Education
Bachelor of Science - Mechanical Engineering
Colorado State University
Fort Collins, CO 05.2001 -
Bachelor of Science - Biomedical Engineering
Colorado State University
Fort Collins, CO 05.2001 -
Skills
Customer support
Technical support
Technical documentation
Technical consulting
Model building
Training resource development
Troubleshooting and diagnosis
Problem-solving
Peer mentoring
Time management
Timeline
Technical Solutions Engineer
Epic Systems
08.2022 - Current
Bachelor of Science - Mechanical Engineering
Colorado State University
05.2001 -
Bachelor of Science - Biomedical Engineering
Colorado State University
05.2001 -
Similar Profiles
Joseph FlanaganJoseph Flanagan
Patient Record Digitization Lead at Epic SystemsPatient Record Digitization Lead at Epic Systems
AVERY MORRISONAVERY MORRISON
Project Manager at Epic SystemsProject Manager at Epic Systems
Noah PiercyNoah Piercy
Quality Manager at Epic SystemsQuality Manager at Epic Systems