Will Rippey
Madison,WI
Summary
Engineer pursuing a Technical Support role to leverage 3 years of technical customer support experience to bring value to the team. Analytical and meticulous with advanced knowledge of technical troubleshooting and software support.
Overview
3
3
years of professional experience
Work History
Technical Solutions Engineer
Epic Systems Corporation
Madison, WI
07.2021 - Current
- Develop and implement complex solutions to maintain and improve efficiency of client software
- Manage deployment of new web-based version of software that improved performance time by 30%
- Founded specialty workgroup with a cross-application team to answer technically complex questions about specific software functionality
- Travel on site to new customers to provide hands-on support to nurses as they use the software for the first time
- Mentor new hires to ensure they have seamless transitions into the role
- Advise new hires as they begin working with new customers and oversee flawless customer support transition
Education
Bachelor of Science - Biomedical Engineering
University of Virginia
Charlottesville, VA05-2021
Skills
- Proficient in MUMPS programming language, Microsoft suite
- Knowledgeable in SQL, Python
- Conversant in written and spoken Spanish
- Technical Troubleshooting
- Software Configuration
- Technical Support
- Technical Documentation
References
References available upon request.
Timeline
Technical Solutions Engineer
Epic Systems Corporation
07.2021 - Current
Bachelor of Science - Biomedical Engineering
University of Virginia