Summary
Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Excelled in customer service and time management, demonstrating exceptional attention to detail and computer proficiency. Skilled in mentoring new hires and fostering team success, significantly contributing to workplace efficiency and safety.
Overview
8
8
years of professional experience
Work History
Deli/Bakery Team Associate
Walmart
04.2021 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
Warehouse Worker
Amazon
07.2020 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Cashier/ Pick Up/Frozen and Dairy Associate
Walmart
03.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cook/Cashier
Dairy Queen Grill & Chill
08.2016 - 02.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
04.2019
No Degree - Electrical, Electronics Engineering Technologies
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Relationship Building
- Courteous and Professional
- New Hire Training
- Management Support
- Goal-Driven
- Computer Proficiency and Microsoft Office
Timeline
Deli/Bakery Team Associate - Walmart
04.2021 - Current
Warehouse Worker - Amazon
07.2020 - 04.2021
Cashier/ Pick Up/Frozen and Dairy Associate - Walmart
03.2017 - 09.2019
Cook/Cashier - Dairy Queen Grill & Chill
08.2016 - 02.2017
Seneca Valley High School - High School Diploma,
Pittsburgh Technical College - No Degree, Electrical, Electronics Engineering Technologies