Justin Mann
Lubbock,TX
Summary
Dynamic customer service professional with experience at Texas Steak Express, excelling in complaint resolution and cash handling. Proven ability to build customer relationships and enhance satisfaction, while efficiently managing time and multi-tasking in fast-paced environments. Skilled in point-of-sale systems and committed to delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Texas Steak Express
09.2017 - Current
- Helped customers complete purchases, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Sandwich Artist
Subway
05.2012 - 09.2017
- Greeted guests, promoted specials, and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated manual and electric appliances to peel, slice, and trim food.
- Prepared and presented food in compliance with health and safety guidelines.
Education
High School Diploma -
Lubbock Cooper High School
Lubbock, TX05-2012
Skills
- Time management skills
- Point-of-sale system
- Cash handling
- Data entry
- Cleaning and sanitizing
- Customer relations
- Merchandise restocking
- Complaint resolution
- Account updating
- Multi-task management
- Order fulfillment
- Typing 80 wpm
Timeline
Customer Service Representative
Texas Steak Express
09.2017 - Current
Sandwich Artist
Subway
05.2012 - 09.2017
High School Diploma -
Lubbock Cooper High School