Summary
Overview
Work History
Education
Skills
MILITARY/ACCOMPLISHMENTS
Timeline
Generic

JUSTIN MARINE

Saint Augustine,FL

Summary

Experienced with community engagement and relationship-building. Utilizes effective communication to foster connections and drive program success. Knowledge of strategic outreach methods to maximize impact and support organizational missions.

Overview

12
12
years of professional experience

Work History

Library Outreach Specialist

St. Johns County Government
01.2025 - Current
  • Developed outreach strategies to enhance community engagement and program participation.
  • Coordinated events and workshops to promote organizational initiatives and resources.
  • Established partnerships with local organizations to expand outreach efforts and service delivery.
  • Conducted needs assessments to identify gaps in community resources and inform program development.
  • Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
  • Represented organization at industry conferences by manning booths and giving polished presentations.
  • Increased referrals by calling on target groups, organizations and professionals.
  • Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
  • Screened, enrolled, and sourced over 100 new patrons.

Lead Customer Service Representative

Publix Supermarkets Store
03.2021 - 01.2025
  • Led team in resolving complex customer inquiries, enhancing overall satisfaction and loyalty.
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Processed transactions accurately using POS systems, enhancing customer satisfaction through efficient service.
  • Monitored inventory levels, ensuring product availability and minimizing stock discrepancies proactively.
  • Facilitated communication between departments to address customer feedback and improve service quality consistently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Park Ranger

Flagler County Government
01.2019 - 03.2021
  • Monitored ecological health of park areas, ensuring compliance with environmental regulations.
  • Guided visitors through park trails, providing educational information on local flora and fauna.
  • Conducted routine maintenance of park facilities and equipment to ensure safety and functionality.
  • Collaborated with community organizations to develop programs promoting conservation awareness.
  • Responded to emergency situations, implementing safety protocols to protect visitors and wildlife.
  • Assisted in developing wildlife management strategies to support biodiversity within park ecosystems.
  • Trained new staff on park operations, enhancing team efficiency and service quality.
  • Implemented visitor feedback mechanisms, improving overall guest experiences within our park environment.
  • Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
  • Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
  • Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.

Construction Contractor

First Coast Builders
08.2013 - 01.2019
  • Managed project timelines and budgets to ensure timely completion of construction projects.
  • Coordinated site inspections and ensured compliance with building codes and regulations.
  • Developed comprehensive project plans outlining scope, resources, and objectives for successful execution.
  • Operated heavy machinery to execute construction tasks efficiently and safely.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Assisted with successful, time-sensitive renovations of various structures.

Education

Associate of Arts -

St. Johns River State College
Saint Augustine
12-2025

High School Diploma -

South Sumter High School
Bushnell, FL
01.1997

Skills

  • Customer relationship management (CRM)
  • Community engagement
  • Public services and programs
  • Microsoft office
  • Collaboration and teamwork
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Data analysis

MILITARY/ACCOMPLISHMENTS

  • United States Air Force Veteran 1997-2001

Timeline

Library Outreach Specialist

St. Johns County Government
01.2025 - Current

Lead Customer Service Representative

Publix Supermarkets Store
03.2021 - 01.2025

Park Ranger

Flagler County Government
01.2019 - 03.2021

Construction Contractor

First Coast Builders
08.2013 - 01.2019

Associate of Arts -

St. Johns River State College

High School Diploma -

South Sumter High School

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