Keiarra Blasini
Jacksonville,FL
Summary
Compassionate case manager with three years of experience in providing assistance and resources to homeowners affected by natural disasters. Diligent and dedicated to achieving desired case outcomes in collaborative environments. Proficient in providing exceptional customer service to wide variety of clients. Seeking to maintain a new opportunity that offers professional growth and challenges utilizing my interpersonal, and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disaster Recovery Case Manager
St. Johns County Government
09.2021 - 05.2024
- Maintained accurate and timely documentation in client files in compliance with agency policies and guidelines, including: intake and assessment, service plans, case notes and other documents as required by funding sources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Ensured the proper security of client records and confidentiality in compliance with agency policy.
- Preformed final inspections and assembled closeout documentation for housing projects.
- Assisted with Davis-Bacon documentation such as weekly certified payroll reports and Section 3 summaries ensuring consistency within the existing Federal, state, and local pay rate laws and regulations.
- Executed employee interviews on site to determine if corresponding contractors were complying with the Federal Davis-Bacon prevailing wages. Reported findings directly to inspection supervisor.
Disaster Recovery Specialist
St. Johns County Government
05.2021 - 09.2021
- Preformed general office duties such as data entry, distributing, filing official forms, and scheduling appointments.
- Maintained accurate case records of client interactions and case statues using various databases and software programs including Salesforce and HUD applications.
- Communicated regularly with clients throughout the duration of their cases via telephone or email correspondence to ensure transparency and resolve conflict.
- Contributed to organizational growth by identifying opportunities for process improvement in disaster recovery initiatives.
Cafe Associate
Panera Bread
08.2019 - 09.2020
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Collaborated with team members to streamline processes and improve overall cafe operations.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Increased repeat business by fostering positive relationships with regular customers.
- Boosted sales through upselling menu items and promoting daily specials to customers.
- Coordinated catering orders for special events, working closely with clients to meet unique needs while maintaining budgetary constraints.
Front Desk Agent
Hampton Inn By Hilton
08.2018 - 07.2019
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Education
High School Diploma -
Blasini Christian Homeschool
Pensacola, FL2016
Skills
- Data Entry and Analysis
- Records Management
- Organization and Multitasking
- Case Needs Assessment
- Time Management
- Proficient in Microsoft Programs
Certification
- Certified Notary Public, State of Florida
May 02, 2022 - May 01, 2026
Timeline
Disaster Recovery Case Manager
St. Johns County Government
09.2021 - 05.2024
Disaster Recovery Specialist
St. Johns County Government
05.2021 - 09.2021
Cafe Associate
Panera Bread
08.2019 - 09.2020
Front Desk Agent
Hampton Inn By Hilton
08.2018 - 07.2019
High School Diploma -
Blasini Christian Homeschool
- Certified Notary Public, State of Florida
May 02, 2022 - May 01, 2026
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