Justin Marlowe
Nashville,TN
Summary
Experienced repair technician with strong mechanical skills and in-depth knowledge of aircraft systems, components and operation. Adept at navigating computer systems for proper documentation of required processes.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
T-Mobile
Nashville, TN
03.2024 - 12.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
Postal Clerk
USPS
Nashville, TN
04.2021 - 09.2023
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
Aircraft Mechanic/ Airframe Powerplant General
United States Air Force
Joint Base Lewis-McChord
12.2013 - 01.2019
- Performed maintenance to include aircraft systems servicing, towing, fault isolation analysis, inspections, and launch/recovery operations.
- Supervised and trained persons on aircraft maintenance, proper documentation, and safety procedures.
- Led teams on critical inspection techniques on major airframe components.
- Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
- Monitor cabin for any irregularities and report to the Captain using established procedures.
- Led teams that removed and replaced major aircraft components according to United States Airforce standards.
Loose Equipment Manager
United States Air Force
Joint Base Lewis -McChord, WA
05.2011 - 12.2013
- Manage secure warehouse stocking Classified aircraft materials.
- Inventory and logged all loose equipment for a C-17 cargo aircraft.
- Log loose equipment reports in various Microsoft programs such as Excel, PowerPoint, Outlook and Word.
- 100 Percent accountability of over 250 warehouse items.
Customer Service/Care Representative
Asurion
Nashville, TN
01.2010 - 05.2011
- Field incoming calls to give information about customer account.
- Conduct research to address client needs.
- Provide expert knowledge of company products and services.
- Upsold additional products effectively improving sales.
- Effectively able to communicate effectively and display a professional and positive demeanor.
- Works on straight forward tasks using established procedures.
Education
High School Diploma -
Whited Creek High School
Nashville, TN05-2007
Associate of Arts - Aerospace Maintenance
Community College of The Air Force
Montgomery, ALBachelor of Arts - Information and Communication Technology
Trevecca Nazarene University
Nashville, TNSkills
- Member account management
- Customer service
- Team development
- Product and service solutions
- Customer satisfaction measurement
- Process optimization
- Computer proficiency
- Aircraft inspections
- Compliance and safety
Timeline
Customer Service Representative
T-Mobile
03.2024 - 12.2024
Postal Clerk
USPS
04.2021 - 09.2023
Aircraft Mechanic/ Airframe Powerplant General
United States Air Force
12.2013 - 01.2019
Loose Equipment Manager
United States Air Force
05.2011 - 12.2013
Customer Service/Care Representative
Asurion
01.2010 - 05.2011
High School Diploma -
Whited Creek High School
Associate of Arts - Aerospace Maintenance
Community College of The Air Force
Bachelor of Arts - Information and Communication Technology
Trevecca Nazarene University