Justin Martin
Cary,NC
Summary
Adept in customer service and fiber optic splicing, I leveraged critical thinking and communication skills at Best Buy and AT&T to enhance customer satisfaction and support network expansion. My proactive approach resulted in streamlined operations and improved product knowledge, showcasing my ability to drive projects to completion and exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Best Buy
06.2021 - 06.2022
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
Outside Plant Technician
AT&T
05.2014 - 05.2021
- Ensured timely project completion for fiber optic installations by efficiently coordinating with team members and stakeholders.
- Strengthened operational readiness by supporting routine testing activities aimed at validating the functionality of newly installed equipment.
- Ensured accurate documentation of work performed through detailed record-keeping practices and clear communication with team members.
- Assisted management in determining project priorities, allocating resources effectively, and monitoring progress to ensure timely delivery of services.
- Supported successful network expansion efforts through diligent installation of new fiber optic lines and equipment upgrades.
Education
Associate of Applied Science - IT Business Support
Wayne Community College
Goldsboro, NC05.2024
Skills
- Customer Service
- Good communication skills
- Critical Thinking Skills
- Fiber Optic Splicing
- Time Management
- Data Entry
- Microsoft Office & similar software
Timeline
Customer Service Specialist
Best Buy
06.2021 - 06.2022
Outside Plant Technician
AT&T
05.2014 - 05.2021
Associate of Applied Science - IT Business Support
Wayne Community College