Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Justin Mattingly

Summary

Experienced IT Engineer with a passion for helping others and learning more about the digital world. Soc2 Seasoned, constantly curious about SQL, and looking for a new opportunity!

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Manager

Sage Integration Holdings LLC
11.2023 - Current
  • IT management- overhauled inventory management system to incorporate labeling and check in/out procedures
  • IT management- Implemented and streamlined IT Support by implementing multiple avenues to open and maintain tickets.
  • IT management- Managed all vendor relations and licensing for the organization
  • IT Management- Implemented improved procedures for user requests via jotform (including electronic approval flows and automated ticketing)
  • Infosec- (drafted 3+ policies and established infosec program)
  • Infosec- education (adopted KnoBe4 and spearheaded quarterly education and Phishing campaigns)
  • Implemented a SIEM (Splunk) and established quarterly vulnerability scanning via Nessus
  • Led company through first Soc2 audit (successful)
  • Led initiative to establish a formal BC/DR environment in Atlanta
  • Served as both CIO and CISO, guiding business in global workstation refresh and server refresh initiatives
  • Audited policies and led initiative to adopt MFA on both VPN and SAS products like O365
  • Audited policies and enforced stricter controls on Sharepoint and onedrive to reduce likelihood of Data Exfiltration

IT Engineer

Telnet Worldwide
09.2022 - 07.2023
  • Internal-facing role focused on DB reporting, troubleshooting & optimization, PowerShell automation, provisioning of infrastructure, and server maintenance.
  • Created and improved PowerShell scripts to automate data import/export
  • Optimized DB performance using the SQL First Responder Kit
  • Provisioned new tables and established data import schedules
  • Created indexes to expedite searches against new and existing tables
  • Established routine DB backups for production environment
  • Ensured servers hosting databases were routinely updated and patched
  • Created a project proposal for implementation of Automize
  • Built and configured multiple linux (CentOS 7) servers
  • Responded to internal support requests via Jira board
  • Managed SolarWinds nodes and alerts
  • Reviewed previous SOC2 evidence and provided suggestions on improvements

IT Specialist

Capital on Tap
09.2021 - 09.2022
  • Internal-facing role focused on SQL and system administration. Divided time between managing client requests and supporting onsite operations.
  • Wrote T-SQL scripts to resolve customer issues with card processing portal(s)
  • Query Tuning - Improved older scripts to improve execution time & efficiency
  • Created and shared improved template scripts for resolving common issues
  • Created knowledge base for Atlanta IT team
  • Created a project proposal to implement Jotform for Change Management
  • Demoed Stored Procedure to expedite specific data retrieval to Management
  • Managed in house workstation and peripheral inventory
  • Engaged vendors to establish office access, network access, and equipment
  • Created user troubleshooting knowledge base documents
  • Spearheaded COVID-19 remote work transition for Atlanta office
  • Trained two junior engineers and offered guidance on resolution of issues with internal applications

IT Infrastructure Engineer

Brightwell Payments
09.2018 - 09.2021
  • Internal-facing role focusing on system administration and auditing. Led projects to implement change management, documentation, and improve PCI/SOC2 compliance.
  • Implemented Jotform- electronic, encrypted, change management with approval workflows in line with PCI compliance
  • Led yearly SOC2 and PCI compliance audits
  • Wrote PowerShell scripts to maintain and update employee records in bulk
  • Maintained an instance and created alerts in Splunk
  • Reviewed and mitigated Nessus Scan findings on servers & workstations
  • Maintained inventory and provisioned all end user equipment
  • Provisioned remote bank card printing equipment for use on cruise ships
  • Deployed and demonstrated Intune MDM
  • Created end user guides for troubleshooting common issues
  • Led project to deploy and provision fresh telecom hardware (Avaya IP phones)
  • Examined firewall logs and opened new tickets to request changes to existing rules or creation of new ones.
  • Performed software deployments via Octopus
  • Performed troubleshooting on FTP connections and file movement (Automize)
  • Lead initiative to replace Dell workstations with newer Lenovo

Education

Associate of Applied Science - Advanced Emergency Medical Technician Training

Faithful Guardian EMS Academy
Villa Rica, GA
10.2015

Bachelor of Science - Information Security And Assurance

Kennesaw State University
Kennesaw, GA
12.2013

Skills

  • Systems Administration
  • Technical troubleshooting
  • Information security
  • IT risk management
  • Documentation and reporting
  • Information confidentiality
  • Risk mitigation planning
  • Network administration
  • Cybersecurity best practices
  • Virtualization

Certification

  • Certified Splunk Power User July 2024
  • Certified Hashicorp Associate, July 2023
  • Certified DP-900, September 2022

Languages

Spanish
Limited Working
Korean
Elementary

Timeline

IT Manager

Sage Integration Holdings LLC
11.2023 - Current

IT Engineer

Telnet Worldwide
09.2022 - 07.2023

IT Specialist

Capital on Tap
09.2021 - 09.2022

IT Infrastructure Engineer

Brightwell Payments
09.2018 - 09.2021

Associate of Applied Science - Advanced Emergency Medical Technician Training

Faithful Guardian EMS Academy

Bachelor of Science - Information Security And Assurance

Kennesaw State University

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Justin Mattingly