William Hyatt
Spring,TX
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
6
6
years of professional experience
Work History
IT Manager
The Shaw Group
05.2024 - Current
- Managed yearly contract renewals for various software totaling combined $4 million a year
- Managed provided hardware inventory for company with roughly $5 million in hardware related assets
- Manage team of individuals reporting at various sites in the United States and Middle East and keeping track of current open tickets within the business
- Work with vendors to reduce the cost of software and remove redundant items within the organization
- Created 150+ user accounts to unify access between all 3 companies
- Unified all companies to one Endpoint Detection and Response (EDR) software - CrowdStrike
- Created application packaging for CrowdStrike to support the deployment efforts
- Created new SharePoint sites under Parent company to migrate other tenant sites into one
- Lead email migration project to transition the company under one tenant
IT Manager
CHEMEX GLOBAL, LLC
05.2024 - 01.2025
- Managed yearly contract renewals for various software totaling combined $4 million a year
- Managed provided hardware inventory for company with roughly $5 million in hardware related assets
- Manage team of individuals reporting at various sites and keeping track of current open tickets within the business
- Established Domain Trust and Site to Site tunnels between all locations
- Provided unified imaging process between the organization
- Established email migrations to transition the company under one tenant
- Worked with vendors to reduce the cost of software and remove redundant items within the organization
SENIOR SYSTEMS ADMINISTRATOR
CHEMEX GLOBAL, LLC
11.2021 - 05.2024
- Manage Active Directory in a hybrid setup with Azure Active Directory
- Implement and maintain roles, users, and security groups
- Manage and maintain Trend-Micro mail filtering system for parent company
- Manage and maintain Mimecast mail filtering system for Chemex Global
- Set up Single Sign-On (SSO) for various sites and products
- Oversee patching for Windows OS devices and servers
- Utilize M365 Admin Center for SharePoint, Exchange, and license management
- Provide end-user support and training, including C-Suite members
- Maintained network of Cisco Meraki units utilizing Cisco Meraki Cloud Portal
- Maintain current host and storage devices including but not limited to Dell ESXI Hosts, HP ESXI Hosts, HP Nimble, and QNAP
- Configure and maintain SQL servers both on premises and through Azure's Virtual Environment
- Managed all Microsoft licensing in our environment
- Promoted to Senior Systems Administrator from Systems Administrator
- Established a fully virtualized Azure environment, including Azure Active Directory domain services
- Implemented Cloud MDM solution for iOS
- Orchestrated solutions for imaging Windows devices and created deployment strategies for application packages
- Implemented various Group Policy Objects (GPOs)
- Promoted to Senior Systems Administrator in July of 2023
- Complete design overhaul of company intranet SharePoint page
- Configured and deployed a 3D AutoCAD environment using Azure and VMware Horizon Cloud
- Configured and deployed VMware vCenter environment
- Managed and configured company office relocation
- Implemented systems for Ticketing, imaging, and application packages and deployments
- Designed and implemented network configuration of new office location with DHCP Scopes
- Configured Azure files to be able to utilize a File server that had cloud backups and allowed users to access anywhere in the world
CLOUD SUPPORT ENGINEER
11:11 SYSTEMS
06.2021 - 11.2021
- Assisted clients with Veeam and Zerto backup solutions
- Provided expertise in virtual machine backups, Office 365 backups, and disaster recovery scenarios
- Supported IAAS and network setup for clients
- Created documentation and provided training for new hires to assist with day-to-day operations
DESKTOP TECHNICIAN II
NOBLE ENERGY
03.2020 - 11.2020
- Managed ServiceNow tickets and provided fixes for Windows systems
- Supported mobile iOS devices
- Assisted with application packaging and testing through SCCM
- Provided executive-level support to C-Suite members
- Assisted with applying Windows patches to Servers and workstations in the production and Dev Test environments through SCCM
- Participated in on call rotations
- Provided after hours and weekend support for issues
- Provided and implemented solutions for the transition of work from home during the pandemic
- This included creating a script, deploying via GPO to user machines that would allow users to map their network drives when policies would fail to map on VPN connection
- Created PowerShell scripts to modify user permissions in Active Directory
DESKTOP SUPPORT ANALYST
SOUTHWESTERN ENERGY
12.2018 - 03.2020
- Managed and responded to tickets
- Upgraded users from Windows 7 to Windows 10 devices
- Coordinated inventory rollouts of leased laptops and desktops
- Assisted with Workstation and Server patching to Dev Test and production environments on monthly cycles
- Provided executive-level support and training to new employees
- Setup and deploy mobile iOS devices through MDM and walk users through initial setup
- Created documentation for end users and internal departments for how to install, troubleshoot, and utilize various systems and applications
- Managed inventory of newly leased items
- Setup lease contract information inside of Provance within SCSM
- Provided training to all onboarded technical staff
- Coordinated efforts with computer equipment refresh
- Computer equipment was replaced every quarter based on a 3-year cycle
Education
BACHELOR'S - INFORMATION TECHNOLOGY
UNIVERSITY OF PHOENIX
Phoenix, AZ11.2018
Skills
- Systems Administration
- Active Directory Management
- Cloud Solutions (Azure, VMware)
- M365 Administration
- Virtualization
- Backup Solutions (Veeam, Zerto)
- PowerShell
- Technical support scheduling
- Documentation and reporting
- Network administration
- Operating system management
- Application support
Timeline
IT Manager
The Shaw Group
05.2024 - Current
IT Manager
CHEMEX GLOBAL, LLC
05.2024 - 01.2025
SENIOR SYSTEMS ADMINISTRATOR
CHEMEX GLOBAL, LLC
11.2021 - 05.2024
CLOUD SUPPORT ENGINEER
11:11 SYSTEMS
06.2021 - 11.2021
DESKTOP TECHNICIAN II
NOBLE ENERGY
03.2020 - 11.2020
DESKTOP SUPPORT ANALYST
SOUTHWESTERN ENERGY
12.2018 - 03.2020
BACHELOR'S - INFORMATION TECHNOLOGY
UNIVERSITY OF PHOENIX
Similar Profiles
Marianne EspenshadeMarianne Espenshade
HR Generalist at The Shaw GroupHR Generalist at The Shaw Group
Luke ViatorLuke Viator
Welder at The Shaw GroupWelder at The Shaw Group
BRANDON BOURQUEBRANDON BOURQUE
LOGISTICS SPECIALIST at The Shaw GroupLOGISTICS SPECIALIST at The Shaw Group