Justin mcdonald
cleveland
Summary
Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Excelled in roles requiring strong multitasking and organization, alongside effective customer relations. Achieved significant improvements in productivity and service quality by leveraging skills in cooking, cleaning, and team bonding. Demonstrated exceptional ability to meet tight deadlines, ensuring customer delight and operational excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cook
Zaxbys
07.2024 - Current
- Monitored food safety standards to uphold health regulations.
- Managed kitchen inventory for optimal stock levels and reduced waste.
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Cooked meals to meet customer dietary preferences and special requests.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Asst Manager
Sonics Drive In
02.2022 - 05.2024
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Led training initiatives, enhancing employee skills and confidence.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Cultivated cohesive team environment by providing clear direction and support.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Online Grocery Pickup
Walmart
07.2018 - 11.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Unloader Associate
Walmart
03.2013 - 06.2018
- Inspected items for quality and reported any damaged goods.
- Loaded pallets onto shelves according to store layout plans.
- Handled packaging materials and ensured proper disposal of waste.
- Unloaded merchandise from delivery trucks and sorted items for easy access.
- Operated basic equipment for lifting and moving heavy items.
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.
- Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.
- Expedited restocking process by promptly sorting and distributing unloaded items to their designated locations.
- Reduced unload time for incoming deliveries by implementing efficient unloading techniques.
Education
GED -
Summerville High School
Summerville, SC03-2013
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Strong attention to safe food handling procedures
- Multitasking and organization
- Food preparation
- Customer relations
- Conflict management
- Team bonding
- Productivity improvement
- Presentations
- Influencing skills
Certification
- Google project management certification[Couresa][01-25]
Timeline
Cook
Zaxbys
07.2024 - Current
Asst Manager
Sonics Drive In
02.2022 - 05.2024
Online Grocery Pickup
Walmart
07.2018 - 11.2021
Unloader Associate
Walmart
03.2013 - 06.2018
- Google project management certification[Couresa][01-25]
GED -
Summerville High School
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