Justin McKenzie
Arlington,MA
Summary
Dynamic professional with a proven track record at Sports Etc LLC, adept in customer service and sales expertise. Excelled in creating engaging customer experiences, leading teams, and leveraging Microsoft Office skills to enhance operational efficiency. Recognized for goal-oriented approach and problem-solving abilities, significantly contributing to business growth and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Floor Associate
Sports Etc LLC
04.2021 - Current
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Assisted in coordinating in-store events, drawing in additional foot traffic and boosting sales.
- Participated in regular training sessions to improve product knowledge and sales techniques.
Head of Operations
Meadow Brooke Golf Course
05.2020 - 11.2020
- Both Scheduled and Managed a team of 4-8 High School and College part time staff members.
- Developed and implemented marketing strategies for putting on different types of events and tournaments for the members of the club.
- Responsible for overseeing the satisfaction of the members of the golf club, making sure that they are getting the most of the money they are spending on their membership.
- Maintained the golf clubs cart barn and made sure everything was well cleaned and prepped for the members.
Athletic Director Intern
Bishop Guertin High School
03.2018 - 06.2018
- Assisted Athletic Director in budgeting and financial management, ensuring responsible allocation of resources for the department.
- Established an inclusive environment that encouraged teamwork, camaraderie, and diversity among athletes and staff members.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
- Oversaw coach salaries, pay rates and all other program budget aspects.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Education
Bachelor of Science - Business Administration, Sports Management
Merrimack College
North Andover, MA05-2020
No Degree - Business Administration, Sports Management
Nichols College
Dudley, MAHigh School Diploma -
Arlington Catholic High School
Arlington, MA06-2016
Skills
- Goal oriented
- Customer service
- Problem solving skills
- Sales expertise
- Brand awareness
- Sales demonstration
- Team leadership
- Positive customer engagement
- Store maintenance
- Merchandise display
- Organizational Skills
- Microsoft Office Skills
Timeline
Sales Floor Associate
Sports Etc LLC
04.2021 - Current
Head of Operations
Meadow Brooke Golf Course
05.2020 - 11.2020
Athletic Director Intern
Bishop Guertin High School
03.2018 - 06.2018
Bachelor of Science - Business Administration, Sports Management
Merrimack College
No Degree - Business Administration, Sports Management
Nichols College
High School Diploma -
Arlington Catholic High School
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