Justin Mcknight
Irving
Summary
Dynamic Branch Manager with a proven track record in operational efficiency, team leadership, and customer relationship management. Committed to enhancing employee skills through effective training programs while driving productivity and fostering a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Branch Manager
SiteOne Landscape Supply Inc.
Dallas
10.2017 - 01.2026
- Managed daily operations of branch, ensuring timely and efficient service delivery.
- Developed and implemented training programs for new employees, enhancing their skills and knowledge.
- Supervised staff, fostering teamwork and maintaining high productivity standards.
- Implemented safety protocols to ensure a secure working environment for all employees.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Established strong working relationships with external partners such as vendors and suppliers.
- Supported other branches during busy times and special initiatives.
Production Manager
Gorman Uniforms
Houston
03.2015 - 04.2017
- Oversaw daily production operations for uniform manufacturing processes.
- Implemented process improvements to enhance production efficiency.
- Monitored quality control measures to maintain product standards.
- Coordinated workflow between departments to ensure timely product delivery.
- Managed inventory levels and organized materials for efficient production.
- Scheduled shifts and assigned tasks to optimize workforce productivity.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Scheduled staff work assignments for optimal coverage.
- Trained and mentored staff on safety and operational procedures.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Coached and mentored employees to develop and enhance career skills.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Troubleshot and resolved problems with equipment and programmable logic controller systems.
Education
GED -
Mildred High School
Mildred, Tx05-2001
Skills
- Operations management
- Customer relationship management
- Employee training
- Team building
- Safety protocols
- Cash handling
Timeline
Branch Manager
SiteOne Landscape Supply Inc.
10.2017 - 01.2026
Production Manager
Gorman Uniforms
03.2015 - 04.2017
GED -
Mildred High School