Proactive professional with two decades of experience and a proven knowledge of customer driven management, entrepreneurial leadership, and long-range planning. Aiming to leverage my abilities to successfully fill my next role.
Overview
11
11
years of professional experience
Work History
Branch Manager
Woodforest National Bank
Canton, OH
03.2023 - Current
Managed staff scheduling, hiring and training processes.
Performed regular audits of financial records in order to ensure accuracy.
Conducted regular performance reviews for all employees in the branch.
Developed strategies to increase customer satisfaction and loyalty.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
DISTRICT MANAGER
GAMESTOP
Manchester, NH
08.2021 - 02.2023
Consulted with leadership on development of team's strategy
Recruited and recommended qualified employees for team's staff positions
Shared best-demonstrated practices with team and across company
Executed performance management processes to set up employees for success
Worked with direct reports to develop and implement action plans, improving operating results
Identified and developed pipeline of talent through succession planning tools and best practices
Reviewed monthly financial results with partners to identify opportunities to improve profitability
Led and directed team members on effective methods, operations and procedures.
STORE MANAGER
GAMESTOP
Canton, Ohio
03.2013 - 08.2021
Evaluated customer feedback and complaints to locate weaknesses and improve service
Addressed employee issues, performed corrective actions, lead associates to positive results
Implemented loss prevention strategies, alleviating shrink
Interviewed and hired prospective employees according to team needs
Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
Education
COMPLETED COURSEWORK TOWARDS COMPUTER NETWORKING AND SECURITY COMPUTER INFORMATION SCIENCE -
STARK STATE
05.2018
Skills
Customer Service
Managing Operations and Efficiency
P&L Responsibility
Employee Coaching and Motivation
Performance Reviews
Regulatory Compliance
Timeline
Branch Manager
Woodforest National Bank
03.2023 - Current
DISTRICT MANAGER
GAMESTOP
08.2021 - 02.2023
STORE MANAGER
GAMESTOP
03.2013 - 08.2021
COMPLETED COURSEWORK TOWARDS COMPUTER NETWORKING AND SECURITY COMPUTER INFORMATION SCIENCE -