Justin MCxlellan
Wichita
Summary
Dynamic Team Leader with a proven track record in retail, enhancing productivity through strategic coaching and performance improvement. Skilled in analytical thinking and client support, I successfully increased customer satisfaction ratings by addressing service quality issues promptly, while empowering team members to excel in their roles.
Overview
7
7
years of professional experience
Work History
Team Leader
Dold Foods
Wichita, KS
03.2023 - 10.2025
- Mentored team members, fostering skill development and enhancing productivity.
- Coordinated scheduling and resource allocation to optimize team performance.
- Analyzed production metrics to identify areas for improvement and drive results.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Team Leader
Sam's Club
Wichita, KS
02.2020 - 02.2023
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted in recruitment to build team of top performers.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Service Manager
Hy-Vee-West
Des Moines, IA
12.2018 - 02.2020
- Developed strategies for increasing sales through promotions and community engagement initiatives.
- Monitored daily operations to ensure compliance with safety standards and company policies.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
Bachelor of Science - Industrial Psychology
Northwest Missouri State University
Maryville, MO05-2013
Skills
- Analytical thinking
- Performance improvement
- Coaching and mentoring
- Staff training
- Safety
- Process improvement
- Client support
- Feedback delivery
- Account management
- Verbal and written communication
- Strategic planning
Timeline
Team Leader
Dold Foods
03.2023 - 10.2025
Team Leader
Sam's Club
02.2020 - 02.2023
Service Manager
Hy-Vee-West
12.2018 - 02.2020
Bachelor of Science - Industrial Psychology
Northwest Missouri State University