Justin Milch
Pacifica,CA
Summary
Driven by an efficient work ethic and exceptional customer service skills, I enhanced guest satisfaction at The Ritz Carlton through meticulous vehicle care and personalized interactions. Leveraging professional appearance and communication, I consistently prioritized customer needs, achieving improved service quality across roles. My adeptness in customer communication and POS system proficiency underscore my versatile capability in high-pressure environments. Dependable, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Valet
The Ritz Carlton
05.2021 - 05.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Provided punctual, polite valet services to uphold professional standards.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
Server
Espetus Churrascaria
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Basketball Camp Counselor
Holy Cross College
08.2023 - 05.2024
- Developed strong relationships with campers and parents, fostering a positive and supportive environment for all participants.
- Monitored camper safety during all activities, adhering to established guidelines and protocols at all times.
- Managed conflicts among campers, employing effective communication strategies to resolve issues promptly and fairly.
- Evaluated camper performance regularly, providing constructive feedback for continuous improvement in basketball skills.
Cashier
Panda Express
05.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
McDonalds
05.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Marketing
Holy Cross College
Notre Dame, IN05.2025
Associate of Arts - Kinesiology
College of San Mateo
San Mateo, CA05.2023
Skills
- Patience and composure
- Efficient work ethic
- Customer Communication
- Exceptional customer service
- Professional Appearance
- Professional Attitude
Timeline
Basketball Camp Counselor
Holy Cross College
08.2023 - 05.2024
Server
Espetus Churrascaria
05.2023 - 08.2023
Valet
The Ritz Carlton
05.2021 - 05.2024
Cashier
Panda Express
05.2020 - 08.2020
Cashier
McDonalds
05.2017 - 08.2017
Associate of Arts - Marketing
Holy Cross College
Associate of Arts - Kinesiology
College of San Mateo