Justin Mills
Washington
Summary
Enthusiastic and detail-oriented aspiring IT professional seeking an entry-level Help Desk position to develop hands-on experience in technical support. Passionate about troubleshooting and assisting users with hardware, software, and network-related issues while providing excellent customer service.
Familiar with Windows and macOS troubleshooting, basic networking, software installation, and ticketing systems. Quick learner with strong problem-solving abilities and a commitment to continuous improvement in IT support.
Eager to join a dynamic team where I can apply my knowledge, gain real-world experience, and grow as an IT professional.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Processor /Order Fulfillment Specialist
Takoma Wellness Center
03.2024 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
PCS/ Shift Supervisor
Rise Charleston
05.2021 - Current
- Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic
- Maintenance of open communication with the management team and other coworkers
- Assist in verifying order deliveries for accuracy
Illinois Direct Support Professional
CTF
12.2019 - 05.2021
- Assisting adults with day to day tasks like personal care, meal prep, household duties, medication distribution, and going out and working within the community
- Used electronic health record software to document patient interactions and care plans.
- Utilized assistive devices to support patients with mobility challenges.
- Implemented hardware upgrades, optimizing performance for key operational systems.
Sales Representative
AT&T
01.2017 - 12.2019
- Assisting customers with basic billing and other small tasks
- Help Demo products to customers for new sales
- Meet specific sales quotas
- Utilized diagnostic tools to identify and resolve complex software issues.
- Repaired cracked screens for improved device functionality and user experience.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Assistant Manager
Lids
05.2016 - 08.2017
- Key holder that opens and closes store handles customers with excellent customer service and helps staff to keep store business flowing greatly
Children Summer Basketball Manager
Lamond Recreation Center
06.2012 - 08.2016
- Daily tasks included setting up drills, caring for campers, creating personal relationships with campers
- Provided excellent customer service, answering incoming telephone calls, questions from parents and children
- Guided children through daily activities and maintaining a routine schedule for the summer
- Provided excellent customer service, answering questions and receiving incoming telephone calls
Education
Bachelor of Science - Psychology
Lincoln University Missouri
Jefferson City, MO06-2019
Skills
- Customer Care
- Cash handling
- Strong Communication
- Inventory control and record keeping
- Team leader
- Employee training
- Staff management
- Technical support
- Software configuration
- User training
- Problem-solving
- Customer service
Certification
- Windows 10 for IT Support: Advanced Troubleshooting
Timeline
Processor /Order Fulfillment Specialist
Takoma Wellness Center
03.2024 - Current
PCS/ Shift Supervisor
Rise Charleston
05.2021 - Current
Illinois Direct Support Professional
CTF
12.2019 - 05.2021
Sales Representative
AT&T
01.2017 - 12.2019
Assistant Manager
Lids
05.2016 - 08.2017
Children Summer Basketball Manager
Lamond Recreation Center
06.2012 - 08.2016
- Windows 10 for IT Support: Advanced Troubleshooting
Bachelor of Science - Psychology
Lincoln University Missouri
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