Justin Miranda
South San Francisco,CA
Summary
Customer service professional with 5+ years of experience, primarily in fast-paced airport operations at San Francisco International Airport, along with retail experience at Target. Skilled at independently supporting international airline passengers, resolving time-sensitive issues, and delivering calm, professional service to 100+ customers daily. Hands-on, dependable, and comfortable learning new technology, with plans to pursue a Computer Science degree.
Overview
4
4
years of professional experience
Work History
Central Baggage Service Agent
Hallmark Aviation Services
03.2023 - Current
Airport Customer Service Representative
San Francisco International Airport (SFO) | [March 2023 - Current]
- Provided customer service and operational support in a high-volume international airport environment.
- Independently handled customer-facing responsibilities with the median 5 of 9 international airlines during assigned shifts.
- Assists more than 100 passengers daily with questions, travel concerns, directions, baggage and service issues.
- Maintained a calm, professional approach while managing multiple priorities and time-sensitive situations.
- Communicated clearly with passengers from diverse backgrounds and worked collaboratively with airline and airport teams.
- Used internal systems and technology to support daily operations and resolve customer needs efficiently.
- Performed physically active, hands-on work while maintaining attention to safety and service quality.
Education
High School Diploma -
Capuchino High School
Skills
- Customer service and issue resolution
- Airport and international passenger assistance
- High-volume, fast-paced operations
- Independent shift coverage and prioritization
- Clear communication and teamwork
- Technology troubleshooting and quick learning
- Physical stamina and hands-on work
- Retail operations and customer support
- Attention to detail and safety awareness
Additional Strengths
- Strong interest in technology and self-directed learning
- Physically active through gym training and sports
- Comfortable with hands-on tasks, learning new tools, and adapting to changing environments
- Reliable, motivated, and eager to grow into technology-focused opportunities
Timeline
Central Baggage Service Agent
Hallmark Aviation Services
03.2023 - Current
High School Diploma -
Capuchino High School