Justin Mohr
Cincinnati,OH
Summary
Driven professional with a proven track record at Kids Thrive, adept in issue analysis and resolution, and exceptional in written/verbal communication. Excelled in enhancing customer satisfaction and quality assurance, significantly improving client progress monitoring. Skilled in fostering collaborative care, demonstrating a blend of technical proficiency and empathetic customer service.
Overview
6
6
years of professional experience
Work History
Therapeutic Support Technician
Kids Thrive
Cincinnati, OH
05.2023 - Current
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and maintained accurate records of programs and services.
- Documented client progress in confidential files.
- Supported continuity of care after discharge with individualized discharge plans.
- Monitored client progress and provided feedback to families and treatment team members.
- Encouraged patients to discuss experiences in group and individual settings.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
E-commerce Clerk
Kroger
Harrison, OH
01.2019 - 01.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
Warehouse Janitor
Pridestaff
Hebron, KY
06.2018 - 09.2018
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Education
Bachelors Of Science - Psychology
University of Cincinnati
Cincinnati, OH05.2022
Skills
- Issue Analysis
- Issue Resolution
- Written/Verbal Communication
- Customer Service
Timeline
Therapeutic Support Technician
Kids Thrive
05.2023 - Current
E-commerce Clerk
Kroger
01.2019 - 01.2022
Warehouse Janitor
Pridestaff
06.2018 - 09.2018
Bachelors Of Science - Psychology
University of Cincinnati