Justin Montgomery
Lexington,VA
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, great planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
LaserShip
Roanoke, VA
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Manager of Operations
Fleetmaster Express
Roanoke, VA
08.2016 - 04.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed dispatching, routing and tracking of 125 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize pickup and delivery windows.
- Directed investigations to verify and resolve customer or shipper complaints.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
Operations Manager
FedEx Ground Contractor
Roanoke, VA
10.2015 - 08.2016
- Coordinated delivery of contracted solutions in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Coordinated efficient routes and schedules for driver team.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Owner/Manager of Operations
FedEx Ground Contractor
Roanoke, VA
12.2011 - 10.2015
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Education
Associate of Science - Management
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2016
Skills
- Program Optimization
- Department Oversight
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Administrative Management
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- OSHA Requirements
- Strategic Vision
- Maximizing Profitability
- P&L Responsibility
- Performance Improvement
- Program Development
Timeline
General Manager
LaserShip
04.2021 - Current
Manager of Operations
Fleetmaster Express
08.2016 - 04.2021
Operations Manager
FedEx Ground Contractor
10.2015 - 08.2016
Owner/Manager of Operations
FedEx Ground Contractor
12.2011 - 10.2015
Associate of Science - Management
Ultimate Medical Academy - Clearwater