Justin Moore
Wilmington,OH
Summary
A hardworking individual that is looking to showcase skills learned in previous jobs, but also learn skills in this line of employment. A solid team player who is willing to learn whatever is needed to get the job done. Quirky personality who showcases a firm but kind attitude for all associates to feel easier throughout the day.
Overview
5
5
years of professional experience
Work History
Virtual Teller
People's Bank
06.2023 - Current
- Helping customers through the Vid Teller system with various transactions. Such as Deposits or Withdrawals.
- Ensuring that each customer is met with quickly and that each call is taken care of in the a timely manner.
- Guiding new customers to the machines in a detailed and positive manner.
- Showcasing a good customer service attitude for all customers to enjoy.
- Helping coworkers with a tech issue or a question regarding banking.
Call Center Customer Service Representative
Sedgwick
05.2023 - 05.2023
- Answering a large volume of calls in regards to various claims. Such as Worker's Compensation or Auto Liability.
- Making sure to maintain a friendly atmosphere for the customer to feel at ease with filing the claim.
- Sending the claim report in to the upper management to determine if it is legible.
- Providing assistance if needed by various co workers.
Sr. Business Service Specialist
Dealertrack
01.2021 - 03.2023
- Signing off on vehicular titles, and sending them out to various banks and clients.
- Ensuring production is met in the allotted time provided.
- Helping coworkers with any questions or concerns they may have.
- Sending in reports for the previous day's production.
- Assisting other departments with similar tasks.
Supervisor
Goodwill Easter Seals
10.2018 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Contacting with outside departments to bring production over to our store.
- Making sure that production is met correctly and in a timely manner.
Education
High School Diploma -
Wilmington High School
Wilmington, OH05.2015
Skills
- MS Office Proficiency
- Logistics Systems
- Account Management
- Good Listening Skills
- Excellent Teamwork
- Teamwork Skills
- Organization and Time Management
- Flexible and Adaptable
- Cultural Awareness
Timeline
Virtual Teller
People's Bank
06.2023 - Current
Call Center Customer Service Representative
Sedgwick
05.2023 - 05.2023
Sr. Business Service Specialist
Dealertrack
01.2021 - 03.2023
Supervisor
Goodwill Easter Seals
10.2018 - 09.2020
High School Diploma -
Wilmington High School
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