Justin Morgan
Grimes,IA
Summary
I'm an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I'm proficient in using independent decision-making skills and sound judgment to positively impact company success. I'm dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Operations Manager
B&B Theatres Operating Company
11.2018 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding, and training of over 200 new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
B&B Theatres Operating Company
09.2015 - 11.2018
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
Deputy Sheriff, Road Patrol
Pulaski County Sheriff's Department
01.2013 - 08.2015
- Obtained information from arrested subjects to conduct debriefings.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Gathered information and evidence to assist in solving crimes.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Assistant Instructor
BRTRC
08.2010 - 01.2013
- Supervised and administered Spider new equipment training, doctrine, and tactics training for soldiers at various CONUS and OCONUS locations and evaluated training results.
- Coordinated training with brigade combat teams and subordinate commands in Afghanistan.
- Prepared and shipped equipment for training, and used technical manuals to troubleshoot
equipment and solve problems. - Briefed commanders, demonstrated and trained Soldiers during situational and force on force
training exercises.
Military Police Officer
US Army
07.2005 - 07.2010
- Completed deployment to Camp Bucca, Iraq from 01/13/2006 – 04/18/2006; conducted
detainee operations as a correction officer for enemy prisoners of war (EPW). - Completed second deployment to various Forward Operating Bases (FOB) in Iraq from 05/15/2007 - 07/29/2008; responsible for training Iraqi locals on the day to day police operations and procedures.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Utilized surveillance equipment to monitor security of personnel and property.
Education
Associate of Science - General Studies
Columbia College
Fort Leonard Wood, MO12.2017
Skills
- Leadership
- Microsoft Excel
- Google Docs
- Order Supplies
- Staff Management
- Sales Activities
- Staff Training
- Profit and Loss Accountability
- Business Management Principles
- Employee Scheduling
- Project Planning
- Cost Management
Timeline
Operations Manager
B&B Theatres Operating Company
11.2018 - Current
General Manager
B&B Theatres Operating Company
09.2015 - 11.2018
Deputy Sheriff, Road Patrol
Pulaski County Sheriff's Department
01.2013 - 08.2015
Assistant Instructor
BRTRC
08.2010 - 01.2013
Military Police Officer
US Army
07.2005 - 07.2010
Associate of Science - General Studies
Columbia College
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