Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Morrow

Ewa Beach,Hawaii

Summary

Experienced Inventory Control and Quality Assurance Operations Manager with a background as an Operations Manager. Skilled at keeping inventory accurate, ensuring quality standards, and leading teams to work efficiently. Uses hands-on operations knowledge to improve processes and support company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Inventory Control and Quality Assurance Operations

NAPA Auto Parts - Genuine Parts
Waipahu, HI
01.2024 - Current
  • Managed inventory operations, ensuring accurate tracking and timely distribution of auto parts.
  • Developed and enforced quality assurance standards to reduce errors and improve customer satisfaction.
  • Led and trained teams to perform regular audits, cycle counts, and process improvements.
  • Utilized inventory management systems and data analysis to forecast demand and optimize stock levels.

Operations Manager

NAPA Auto Parts - Genuine Parts
Waipahu, HI
04.2017 - 01.2024
  • Assist with inventory management, ordering, and tracking of supplies.
  • Handle incoming and outgoing correspondence.
  • Train new employees on company policies and procedures.
  • Manage inventory and lead warehouse team to meet and exceed performance targets.
  • Oversee shipping and receiving operations, ensuring accurate and timely delivery of products.
  • Collaborate with cross-functional teams to optimize warehouse layout and improve workflow.
  • Utilize inventory management software to track stock levels and generate reports for analysis.
  • Maintain compliance with regulations and standards for warehouse operations.
  • Resolve customer queries and concerns related to shipping and product availability.

Returns Manager

  • Managed and coordinated all aspects of returns department at a large warehouse.
  • Led a team of associates to handle returns, providing training and guidance as needed.
  • Communicated with vendors and suppliers regarding return issues and resolutions.
  • Utilized inventory management software to track returns and update stock levels accordingly.
  • Collaborated with other departments to identify and address underlying causes of returns.
  • Resolved escalated customer return issues with professionalism and courtesy.

Freight Manager

  • Managed daily freight operations and coordinated shipments with carriers.
  • Collaborated with warehouse team to prioritize and coordinate loading and unloading activities.
  • Responsible for resolving any shipping issues or delays to maintain customer satisfaction.
  • Trained and supervised team members to ensure smooth operation of freight activities.
  • Orders Pull Manager
  • Utilized warehouse management software to track and organize incoming and outgoing shipments.
  • Performed quality control checks on all incoming and outgoing products to ensure accuracy and timeliness.
  • Trained new warehouse employees on proper handling and storage techniques for various types of products.
  • Maintained accurate and up-to-date records of inventory levels, orders, and shipments.
  • Collaborated with cross-functional teams to analyze data and improve warehouse efficiency.

Shipping Supervisor

Ryan’s Pet Supplies,
Phoenix, AZ
06.2009 - 02.2017
  • Managed inventory and shipping operations for a retail company.
  • Supervised team of warehouse staff to ensure timely delivery of goods.
  • Maintained records of shipments and coordinated with carriers for on-time delivery.
  • Trained new employees on shipping procedures and safety regulations.
  • Collaborated with other departments to resolve shipping and delivery issues.
  • Utilized software systems to track shipments and update delivery status.
  • Handled customer inquiries and resolved shipping-related concerns.

Education

High School Diploma -

Wilson Charter High School

Skills

  • Leadership
  • Inventory control
  • Supply chain management
  • Forklift Operation
  • Inbound/Outbound processing
  • Warehousing
  • Budget management
  • Operations Management
  • Teamwork and collaboration
  • Customer service

Certification

  • Forklift Certified
  • First Aid and CPR Certified
  • 10+ years of management experience

Timeline

Inventory Control and Quality Assurance Operations

NAPA Auto Parts - Genuine Parts
01.2024 - Current

Operations Manager

NAPA Auto Parts - Genuine Parts
04.2017 - 01.2024

Shipping Supervisor

Ryan’s Pet Supplies,
06.2009 - 02.2017

High School Diploma -

Wilson Charter High School